IT HelpDesk Technician
Role summary
INW is seeking an enthusiastic and meticulous Entry-Level IT Helpdesk Technician for their Phoenix Formulations facility in Tempe, Arizona. This part-time, onsite role supports the IT Operations and Infrastructure team, providing first-tier helpdesk support for hardware, software, and network issues, particularly within the manufacturing environment. Responsibilities include troubleshooting office and manufacturing technology, managing IT assets, and collaborating on IT projects. This position is ideal for students in IT-related fields seeking practical experience, offering flexible hours around academic schedules. The role reports to the Director of Infrastructure & IT Operations and has no supervisory responsibilities.
Company Description
- The leading solutions partner serving the global nutrition & wellness industry, INW is a portfolio company of Cornell Capital with over 1,800 associates across our U.S. footprint.
- The Company’s operations include formulation and production of nutrition products across a spectrum of formats, unique R&D capabilities, market insights and a focus on quality and customer service.
- In total, INW serves 150+ customers across the nutrition & wellness industry including sports nutrition, diet, energy, hydration, personal care, cosmetics, pet care and other related subsectors.
- The Company is headquartered in the Salt Lake City, UT area and includes six operating divisions that span a footprint exceeding 1,500,000 sq. ft. both domestically and Internationally:
- INW / Bee Health – Bridlington, UK – production of powders, tablets, capsules, liquids and cosmetics
- INW / Capstone – Ogden, UT – production of powders, tablets and capsules
- INW / Dallas One – Dallas, TX – production of liquids, gel packs and cosmetics
- INW / Living Ecology – Corona, CA & Henderson, NV – production of nutrition and functional fruit bars, as well as capsules
- INW / Phoenix Formulations – Phoenix, AZ – production of powders, tablets and capsules
- INW / ProForm – Benicia, CA – production of powders concentrated across all types of protein
Why Work for INW ?
- At INW, you’ll find a collaborative and challenging work environment that is built around our mission to be the world’s leading solutions partner serving the global Nutrition & Wellness industry.
- In this role, you'll collaborate with the IT Operations and Infrastructure team at INW to establish, maintain, and support the IT systems necessary for the company's success.
- Perfect for students studying IT-related degrees, this opportunity offers practical experience with a wide range of technologies and systems.
Position Summary: We are looking for an enthusiastic and meticulous Entry-Level IT Helpdesk Technician to become a part of our team. In this role, you will be essential in delivering on-site technical assistance and supporting various IT initiatives, collaborating with System Administrators and IT Support Engineers. This opportunity is perfect for those studying in an IT-related discipline, as we provide flexible work hours to fit around academic schedules.
SHIFT (PART-TIME): Mon - Fri, 8 a.m. – 5 p.m.
LOCATION: This position will be located at our Phoenix Formulations facility in Tempe, Arizona.
REPORTING RELATIONSHIP: This role reports to the Director of Infrastructure & IT Operations
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following; other duties, as required:
- First-Tier Helpdesk Support: Serve as the initial point of contact for technical support. Provide installation, configuration, and troubleshooting assistance for hardware, software, and network issues.
- Manufacturing Support: Maintain and troubleshoot technical issues on within our manufacturing environment, including peripheral devices, printers and tablets.
- Office Support: Provide assistance with office technology, such as printers, workstations, and mobile devices. Make sure all IT equipment used in the office operates smoothly to enhance the user experience.
- Asset Management: Manage IT assets by maintaining inventory records, overseeing the lifecycle of equipment, and handling the secure destruction of outdated or broken assets.
- Multi-Channel Support: Provide technical support through in-person interactions, remote assistance, and phone calls, ensuring a positive user experience across all communication methods.
- Other IT Projects: Work collaboratively with System Administrators and IT Support Engineers on various projects and initiatives, contributing to the enhancement and optimization of IT systems
REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
- Basic understanding of IT hardware, software, and networking concepts.
- Experience with troubleshooting and resolving technical issues.
- Strong communication skills and the ability to provide clear instructions and support.
- Willingness to learn and adapt in a fast-paced environment.
- Previous experience in a helpdesk or technical support role is a plus but not required.
- Currently pursuing or recently completed education in an IT-related field is a plus.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, use hands, talk and hear. The employee may regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. May regularly work within office, manufacturing, and warehouse environments.
