Technical Program Manager - TPM

Fremont, California, United StatesOnsiteFull TimePosted 2 months agoVisa sponsorship available

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Role summary

The Technical Program Manager (TPM) will oversee data center operations and IT infrastructure support, with a minimum of 4 years of experience required. This role involves leading a team of L1 engineers in project execution and incident management within data center environments. Key responsibilities include managing server and network hardware, understanding structured cabling, and possessing basic electrical and troubleshooting skills. The TPM will control project timelines, manage on-site activities, and report to the Project Manager, requiring strong communication and attention to detail. Flexibility for off-hours work and travel is essential.

Key Responsibilities

A minimum of 4 years of experience in data center operations or IT infrastructure support.
Experience leading a team executing a project.
Experienced with data center environments, including MMR, cages, and shared areas.
Knowledgeable in server hardware components: power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
Understanding of network equipment functionalities (routers, switches, firewalls, load balancers): power cycling, running diagnostics, whole unit replacement, and fault diagnosis.
Experienced in structured cabling, including standards, specifications, installation techniques, labeling, and organization.
Basic electrician skills: power testing, connector types, AC and DC equipment.
Know how to upgrade servers' and switches' operational systems
Basic fibre troubleshoots with power meter and looping
Basic understanding of technology: WAN/LAN, Wireless, and Cloud
Experience working in or around MPOE, IDF, and MDF rooms
Leadership: Manage a group of 2 or 3 L1 engineers during a project or an incident.
Project Management: Ability to understand a project and its concepts and execute tasks related to the role. Control the timeline, activities and the team on site reporting it to the Project Manager. Be able to negotiate and remove barriers with customer resource on site. Understand technical documentation like rack elevation and floor plan. Adaptability with tasks and timelines.
Incident Management: Strong understanding of incident management, communication, and escalation processes.
Communication: Excellent communication skills to collaborate with team members, convey technical information, and update stakeholders.
Attention to Detail: High precision in handling sensitive data center equipment to ensure accuracy and minimize errors.
Flexibility: Willingness to work outside regular business hours, respond to emergencies, and travel to remote sites as needed.
Continuous Learning: Passion for learning and staying updated on industry trends to enhance skills and knowledge.

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