Senior Product Designer

### Who you are
- Have 5+ years of experience designing SaaS products, ideally in growth, onboarding, activation, or other early product experiences
- Bring strong product thinking and can connect customer needs, business goals, and technical constraints to thoughtful design decisions
- Understand the early customer journey and can design experiences that help people discover value quickly
- Are comfortable with experimentation, testing, funnel thinking, and using product and behavioural data to improve activation outcomes
- Bring strong craft across UX, interaction design, and polished UI, with the ability to take work from research through to shipped product
- Are highly proficient in Figma and confident using modern design workflows (we use Figma, FigJam, ChatGPT, Cursor)
- Know how to work closely with Product Managers, Engineers, AI teams, and Content Design to align stakeholders and deliver high-quality customer experiences
- Can shape product direction, not just execute against requirements, especially in ambiguous spaces where the path forward is still being defined
- Have experience, or a strong point of view, on designing personalized or AI-assisted product experiences in ways that feel helpful and trustworthy
- Can move with speed and good judgment, and stay scrappy when needed to make meaningful progress
- Are a strong communicator who can facilitate design reviews, challenge ideas constructively, and advocate for high standards
- Enjoy leading initiatives, mentoring other designers, and helping raise the bar for craft and customer empathy across the team
- Have a portfolio that demonstrates strong UX thinking, interaction design, and visual craft

### What the job involves
- Jobber is on a mission to empower home service providers to run, grow, and optimize their businesses—transforming the way small businesses operate, scale, and achieve their ambitions
- We’re relentlessly customer-focused, embedding deep insights and advanced AI directly into our product to deliver exceptional, personalized experiences that drive meaningful results for our customers
- As part of the larger Product Development team on Customer Experience (CX) and a member of the wider Design Team, you’ll work closely with Product Managers and Engineers to shape the first moments a new customer has with Jobber—from sign-up through their first experience in the product
- This team focuses on the earliest stages of the customer journey: sign-up, onboarding, and trial activation
- Together, we’re building experiences that help new customers quickly understand how Jobber can work for their specific business
- By combining thoughtful design with AI-powered systems, we aim to create personalized product journeys that guide each customer toward the features and workflows that matter most to them
- Product Design at Jobber is decentralized, meaning you’ll operate as a design leader embedded within a cross-functional product squad
- The CX group plays a critical role in Jobber’s growth, helping prospective customers discover value quickly and confidently as they begin exploring the product
- Reporting to the Director of Product Design and working closely with CX Design Leads, you will help shape Jobber’s first-run experience—the critical early journey from sign-up to meaningful product discovery during the trial
- In this role, you’ll design Growth experiences that help new customers quickly understand how Jobber can transform their business
- You’ll focus on the earliest moments in the customer journey: account creation, onboarding, feature discovery, and early product engagement
- A key part of this work involves partnering with teams building AI-driven systems that personalize the product experience
- These systems help surface the right features, workflows, and guidance for each customer based on their business type, goals, and behavior in the product
- Your work will help translate these intelligent systems into intuitive and trustworthy product experiences
- As a Senior Product Designer, you’ll bring strong product thinking, design craft, and leadership to the team
- You’ll help define activation strategies, shape the first experience users have in the product, and raise the bar for thoughtful, high-quality product design across the CX group
- Your work will directly influence how thousands of new home service providers discover Jobber each year—and how quickly they realize the value of the platform
- Design the end-to-end trial and activation experience, from sign-up through a customer’s first successful interactions with Jobber
- Shape how new customers discover and understand the product, helping them explore key features and workflows during trial
- Partner closely with Product Managers, Engineers, and AI teams to design personalized onboarding and discovery experiences
- Define how AI-powered recommendations, insights, and guidance show up in ways that feel helpful, transparent, and trustworthy
- Use qualitative and quantitative insights to understand new customer behavior and identify opportunities to improve early adoption
- Lead design work that connects marketing, sign-up, onboarding, and in-product experiences into a more cohesive journey
- Translate complex workflows into clear, approachable experiences for small business owners
- Create scalable design solutions using research, journey mapping, wireframes, interaction design, and polished UI
- Collaborate with Content Design and Design Systems to create clear guidance, useful product education, and cohesive patterns
- Advocate for high-quality design and contribute to raising the craft across the Customer Experience design team
- Mentor and collaborate with other designers, helping strengthen design thinking and customer empathy across the team