Lead Software Engineer - AI/ML and IaC

JOB DESCRIPTION

We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible.

As a Lead Software Engineer at JPMorganChase within the Consumer and Community Banking technology - Deposits Platform, you are an integral part of an agile team that works to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. As a core technical contributor, you are responsible for conducting critical technology solutions across multiple technical areas within various business functions in support of the firm’s business objectives.

Job responsibilities

• Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems
• Designs, develops, and deploys AI/ML models and agent-based systems to automate business and technology processes.
• Leads the integration of intelligent agents for workflow automation, decision-making, and process optimization.
• Builds and maintain AI-driven tools to automate IAC development, deployment, and management across cloud and on-prem environments.
• Collaborates with DevOps teams to enhance CI/CD pipelines using machine learning for predictive analytics and automated remediation.
• Develops AI-powered observability solutions to monitor, analyze, and proactively manage application and infrastructure health.
• Automates alerting, root cause analysis, and incident response using advanced ML techniques.
• Works closely with cross-functional teams (engineering, product, operations) to identify automation opportunities and deliver impactful solutions.
• Stays abreast of emerging AI/ML technologies, frameworks, and industry trends.
• Drives continuous improvement by evaluating and implementing new tools, methodologies, and approaches.
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years applied experience.
• Hands-on practical experience delivering system design, application development, testing, and operational stability
• 5+ years of experience in AI/ML engineering, with proven expertise in agent-based systems and automation.
• Strong experience in automating IAC development (e.g., Terraform, Ansible, CloudFormation) using AI/ML.
• Deep understanding of observability tools (e.g., Prometheus, Grafana, ELK stack) and automation using AI/ML.
• Proficiency in Python, Java, or similar programming languages; experience with ML frameworks (TensorFlow, PyTorch, Scikit-learn).
• Familiarity with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security
• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

Preferred qualifications, capabilities, and skills

• Proficiency in automation and continuous delivery methods
• In-depth knowledge of the financial services industry and their IT systems
• Practical cloud native experience

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You’ll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.