JustPaid Verified
FinTech, SaaS, Artificial Intelligence, B2B Payments
Finance Implementation & Customer Success Manager (work anywhere part-time)
Mountain View, California, United StatesRemoteContractManager / Head$1,000–$50,000 /yrPosted 2 months agoHidden Gem · YC Startup
Role summary
JustPaid is seeking a part-time, remote Finance Implementation & Customer Success Manager to join their Customer Experience team. This role involves leading customer implementations from onboarding to go-live, mapping revenue models, configuring JustPaid, migrating data, and training finance teams. You will own customer relationships, drive adoption, identify expansion opportunities, and partner with Product and Engineering to shape the roadmap. The ideal candidate has 2+ years in finance, accounting, or revenue operations, strong technical aptitude, and excellent communication skills. Experience with B2B SaaS customer success or specific financial systems like NetSuite, QuickBooks, or Stripe is a plus.
## **Our Mission**
[**JustPaid**](http://justpaid.ai/) is a startup on a mission to modernize the financial infrastructure that powers how companies sell to other companies.
We are building the **financial operating system for the next generation of businesses**.
Founders, executives, startups, and finance teams are drowning in time-sucking financial work: messy sales contracts, fragmented billing models, unpredictable cash flow, and outdated, expensive tools that slow everything down.
The financial stack today is broken.
We are not building another dashboard or another shallow app. We are building **real infrastructure** that sits at the core of how modern companies make and collect money.
👉 [**Watch a 2-minute video on what we’re building first**](https://www.youtube.com/watch?v=3_dNemwzZGg)
👉 Apply directly at [**https://www.justpaid.ai/careers**](https://www.justpaid.ai/careers) (we review direct applicants first)
## **Our Story**
JustPaid is building the **AI finance operations layer** for modern businesses.
Finance teams today are overwhelmed by fragmented systems, manual follow-ups, and reactive workflows. We believe finance should be **proactive, automated, and strategic** — not stuck chasing invoices or reconciling spreadsheets.
JustPaid replaces manual quote-to-cash processes with intelligent automation, AI-driven insights, and clean integrations across the finance stack. Our goal is simple: help companies close deals faster, get paid on time, and scale revenue operations without adding headcount.
## **Role: Finance Implementation & Customer Success Manager**
As a key member of our Customer Experience team, you will play a critical role in helping customers successfully implement and adopt JustPaid.
This role is **part finance expert, part operator, part trusted advisor**. You’ll work directly with founders, CFOs, controllers, and finance teams to understand how they run revenue today — and help them design a cleaner, more automated future using JustPaid.
You’ll own the implementation journey from kickoff to go-live, and continue supporting customers post-launch to ensure long-term success and expansion.
You’ll work closely with Product, Engineering, and Sales to bring real customer feedback into the product and help shape how JustPaid evolves.
Go here to apply, [**https://www.justpaid.ai/careers**](https://www.justpaid.io/careers), we review people who apply directly on our website first.
## **What You’ll Do**
* Lead end-to-end customer implementations from onboarding through go-live
* Map each customer’s revenue model, billing workflows, and finance stack—and configure JustPaid accordingly
* Migrate and validate customer data (quotes, contracts, invoices, customers)
* Train finance and ops teams so they’re confident using JustPaid daily
* Own customer relationships during implementation and post-launch
* Drive adoption, surface workflow improvements, and identify expansion opportunities
* Partner with Product and Engineering to escalate bugs, relay feedback, and shape the roadmap
* Create and refine implementation best practices, templates, and internal documentation
## **What we’re looking for**
### **Experience**
* 2+ years in finance, accounting, audit, revenue operations, or financial systems
* Strong preference for hands-on experience supporting finance teams
* Bonus: 2+ years in customer success, implementations, or solutions consulting for B2B SaaS
* Bonus: experience with NetSuite, QuickBooks, Xero, Stripe, HubSpot, or Salesforce
### **Skills**
* Strong understanding of billing, invoicing, AR, revenue workflows, and/or quote-to-cash
* High technical aptitude (you learn systems quickly and don’t fear complexity)
* Solid Excel / Google Sheets skills
* You can translate messy real-world workflows into clean system configurations
### **Personal attributes**
* Proactive and ownership-driven—you don’t wait to be told what to do
* Calm under pressure, detail-oriented, and able to manage multiple customers at once
* Clear communicator who can confidently work with senior finance leaders
* You enjoy untangling complexity and building better systems
* Growth mindset—you want to continuously improve how things work
## **Why this role is special**
* You’ll work directly with founders and senior finance leaders
* You’ll see dozens of real finance systems up close and become elite at how modern revenue actually runs
* You’ll have real influence: customer patterns you uncover will shape the product
* You’ll help build the playbook and the customer experience function from early days
**Apply here:**
If you’re smart, driven, and excited to build modern finance infrastructure with a small team that moves fast—we want to hear from you.
## **Our Mission**
[**JustPaid**](http://justpaid.ai/) is a startup on a mission to modernize the financial infrastructure that powers how companies sell to other companies.
We are building the **financial operating system for the next generation of businesses**.
Founders, executives, startups, and finance teams are drowning in time-sucking financial work: messy sales contracts, fragmented billing models, unpredictable cash flow, and outdated, expensive tools that slow everything down.
The financial stack today is broken.
We are not building another dashboard or another shallow app. We are building **real infrastructure** that sits at the core of how modern companies make and collect money.
👉 [**Watch a 2-minute video on what we’re building first**](https://www.youtube.com/watch?v=3_dNemwzZGg)
👉 Apply directly at [**https://www.justpaid.ai/careers**](https://www.justpaid.ai/careers) (we review direct applicants first)
## **Our Story**
JustPaid is building the **AI finance operations layer** for modern businesses.
Finance teams today are overwhelmed by fragmented systems, manual follow-ups, and reactive workflows. We believe finance should be **proactive, automated, and strategic** — not stuck chasing invoices or reconciling spreadsheets.
JustPaid replaces manual quote-to-cash processes with intelligent automation, AI-driven insights, and clean integrations across the finance stack. Our goal is simple: help companies close deals faster, get paid on time, and scale revenue operations without adding headcount.
## **Role: Finance Implementation & Customer Success Manager**
As a key member of our Customer Experience team, you will play a critical role in helping customers successfully implement and adopt JustPaid.
This role is **part finance expert, part operator, part trusted advisor**. You’ll work directly with founders, CFOs, controllers, and finance teams to understand how they run revenue today — and help them design a cleaner, more automated future using JustPaid.
You’ll own the implementation journey from kickoff to go-live, and continue supporting customers post-launch to ensure long-term success and expansion.
You’ll work closely with Product, Engineering, and Sales to bring real customer feedback into the product and help shape how JustPaid evolves.
Go here to apply, [**https://www.justpaid.ai/careers**](https://www.justpaid.io/careers), we review people who apply directly on our website first.
## **What You’ll Do**
* Lead end-to-end customer implementations from onboarding through go-live
* Map each customer’s revenue model, billing workflows, and finance stack—and configure JustPaid accordingly
* Migrate and validate customer data (quotes, contracts, invoices, customers)
* Train finance and ops teams so they’re confident using JustPaid daily
* Own customer relationships during implementation and post-launch
* Drive adoption, surface workflow improvements, and identify expansion opportunities
* Partner with Product and Engineering to escalate bugs, relay feedback, and shape the roadmap
* Create and refine implementation best practices, templates, and internal documentation
## **What we’re looking for**
### **Experience**
* 2+ years in finance, accounting, audit, revenue operations, or financial systems
* Strong preference for hands-on experience supporting finance teams
* Bonus: 2+ years in customer success, implementations, or solutions consulting for B2B SaaS
* Bonus: experience with NetSuite, QuickBooks, Xero, Stripe, HubSpot, or Salesforce
### **Skills**
* Strong understanding of billing, invoicing, AR, revenue workflows, and/or quote-to-cash
* High technical aptitude (you learn systems quickly and don’t fear complexity)
* Solid Excel / Google Sheets skills
* You can translate messy real-world workflows into clean system configurations
### **Personal attributes**
* Proactive and ownership-driven—you don’t wait to be told what to do
* Calm under pressure, detail-oriented, and able to manage multiple customers at once
* Clear communicator who can confidently work with senior finance leaders
* You enjoy untangling complexity and building better systems
* Growth mindset—you want to continuously improve how things work
## **Why this role is special**
* You’ll work directly with founders and senior finance leaders
* You’ll see dozens of real finance systems up close and become elite at how modern revenue actually runs
* You’ll have real influence: customer patterns you uncover will shape the product
* You’ll help build the playbook and the customer experience function from early days
**Apply here:**
If you’re smart, driven, and excited to build modern finance infrastructure with a small team that moves fast—we want to hear from you.