Senior Customer Onboarding Associate
Role summary
Justworks is seeking a Senior Customer Onboarding Associate to guide new small business customers through their account setup and initial training. This role requires a detail-oriented professional passionate about ensuring a seamless customer experience and long-term success on the platform. You will manage the onboarding process, verify account details, proactively identify and resolve issues, and handle customer inquiries via phone and email. Collaboration with internal teams is key to addressing customer needs. The ideal candidate has 1-3 years of experience in customer support, strong communication skills, and the ability to organize and prioritize workload. This hybrid role offers a competitive hourly wage and the opportunity to mentor teammates.
Who We Are
At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data-driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Our Values
If this sounds like you, you’ll fit right in.
Who You Are
As a Senior Customer Onboarding Associate, you are interested in furthering your career by working closely with new customers. You are a detail-oriented professional with a passion for ensuring a seamless experience for our newly committed customers. You thrive in a fast-paced environment where accuracy and efficiency are paramount. Your strong communication skills enable you to provide clear and helpful responses to customer inquiries, while your proactive approach allows you to collaborate effectively with internal teams to address any issues that may arise.
You’ll assist new small business customers with their account setup and initial training, and your proven success in the role means you’re capable of onboarding more accounts and additional complexity. Your first priority is to guide customers through their transition to Justworks to ensure their long-term success with Justworks.You are also a team player who takes pride in your ability to handle administrative tasks with precision. Your commitment to excellence and dedication to customer satisfaction make you an invaluable asset to our team.
Your Success Profile
What You Will Work On
How You Will Do Your Work
As a Senior Customer Onboarding Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
Qualifications
The base wage range for this position based in our New York City Office is targeted at $28.85 to $31.74 per hour.
#LI-Hybrid #LI-AM2
Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.
For more information about Justworks’ Total Reward Philosophy, including all of the perks and benefits we are proud to offer our team members, please visit Total Rewards @ Justworks.
Diversity At Justworks
Justworks is committed to maintaining a workplace where diversity of identity, culture, and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work, our people, and our product drives creativity and innovation, entrepreneurial leadership and integrity, competitiveness, and collaboration throughout our business and in the market. We depend on our differences to make our team stronger, our workplace more dynamic, and our product accessible to all of our customers.
We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws. If you're in need of a reasonable accommodation, please reach out to us at accommodations@justworks.com. Your comfort and success matter to us, and we're here to ensure an inclusive experience.
Our DEIB Report
