CX Strategy Associate
Role summary
The CX Strategy Associate role focuses on improving customer experience scalability through automation, tooling, and measurement. Responsibilities include identifying CX gaps, building scalable solutions to enhance efficiency and customer outcomes, and working on problems at the intersection of Product and Operations. Key areas involve improving chatbot performance, implementing automation beyond chatbots, maintaining CX systems like Zendesk, supporting internal tool development, analyzing CX performance, identifying friction points, and building dashboards. The role requires cross-functional partnership with Operations, Product, and Data teams, with a strong emphasis on end-to-end initiative ownership and execution.
Kikoff: The Fintech Powering Financial Security at ScaleKikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.
Why Kikoff:
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
CX Strategy Associate
About this role
As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high-impact CX gaps and building scalable solutions that improve efficiency, reduce friction, and strengthen customer outcomes.
You will work on problems that sit between Product and Operations—ranging from improving onboarding flows to enhancing support automation and building internal tools. This role also contributes to shaping how we measure and optimize customer experience, including areas like contact rate, CSAT, and customer risk signals.
This is a high-ownership role with exposure to strategic questions, but with a primary focus on execution and building systems that scale.
Role & responsibilities
AI Automation
CX Tooling
Measurement & Insights
Cross-functional execution
Expertise & experience required
Nice to have:
Equal Employment Opportunity Statement
Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
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