Learning Center Seattle Site Manager, Project/Program Manager III
Role summary
King County's Department of Community and Human Services (DCHS) is seeking a Learning Center Seattle (LCS) Site Manager, Project/Program Manager III. This role involves leading a team of social service professionals, instructors, and community partners to serve young people aged 16-24. The manager will oversee case management, education, training, and employment services, ensuring excellent customer service and navigating post-secondary and county systems for billing and reporting. Key responsibilities include community engagement, facility oversight, and leveraging data for continuous improvement, all while upholding equity and social justice principles.
JOB
King County's Department of Community and Human Services (DCHS) provides equitable opportunities for people to be healthy, happy, and connected to community.Learning Center Seattle (LCS) is part of King County's Children, Youth and Young Adults (CYYA) Division's Reengagement Center. LCS provides case management, education, training, and employment services to young people ages 16-24 years. We are recruiting for a LCS Site Manager, Project/Program Manager III. This position requires a highly skilled leader who can lead a team of Social Service Professionals, Instructors and community partner staff while providing excellent customer service to young people. This person should have extensive skills working within a post-secondary environment, familiarity with the student transition from Secondary to Post Secondary programming and the supports available at the college. They will also be responsible for the billing, reporting, and familiar with the state and local requirements. This position is currently open to King County employees at this time.
EXAMPLE OF DUTIES
To be considered minimally qualified applicant must demonstrate a background that provides the knowledge, skills and ability to: Provide supervision and support to the LCS on site case management team and partner staff.Understand how to apply and maintain equity and social justice, heart-centric practices into engagement with staff, students, and community partners.Ensure excellent customer service at LCS, including resolving concerns with students, parents and community partners.Ensure that communications (formal and informal) of the needs of students, staff, are shared with and contributed to the shared consciousness of the organizations of leadership team Responsible for billing and navigating the complexities of the college system and King County system for data and finance.Understand Open Doors billing and being able to track, maintain, a create reportsEngage with the community in both outreach into the colleges,high schools, non-profits, and making sure the CYYA/LCS has a strong and known presence as a pathway for students.Maintain cadence of meeting schedules with leadership team, staff, and Seattle Central College administration.Provide leadership and day-to-day oversight of facility.Provide day-to-day engagement and relationships with Seattle Central College.Maintain comprehensive knowledge of community resources and services. Facilitate and maintain strong community partnerships.Provide oversight of the implementation of youth development programming schedule of events and ensure student's needs are being met.Explore continuous improvement opportunities through a value based, creative forward approach.Review data and use data for continuous quality improvement.Perform other related duties as assigned.
SUPPLEMENTAL INFORMATION
Forbes named King County as one of Washington State's best employers.Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.To ApplyIf you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.