Senior Support Operations Manager
Role summary
We are seeking a Senior Support Operations Manager to oversee customer operations in Belgium. This role involves managing customer support processes, driving efficiency through automation and workflow optimization, and ensuring effective stakeholder and performance management. You will be responsible for setting and tracking KPIs, managing risks, and leading a team to deliver exceptional customer support. This is a full-time hybrid or remote position based in Ghent or remote within Belgium.
Our Mission: Why Lighthouse?
At Lighthouse, we’re on a mission to revolutionize commercial strategy as hospitality’s most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.
With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software—they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.
Lighthouse Values: Our guiding light
We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment
We’re more than just a workplace – we’re a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry’s most exciting rocket-ship? 🚀
Job Details
What you will do
Describe the role's primary purpose and responsibilities. This section should give candidates a clear understanding of what the job entails. 3-4 sentences
Where you will have impact
About our team
Remember to keep the “about the team” section concise and informative. It should give candidates a good understanding of what it's like to work in the team and motivate them to apply for the position. You can ask the hiring manager to write this section. You can find the guidelines here.
What's in it for you?
Who you are
Diversity, equity, inclusion, and belonging
Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.
Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!
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