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Fintech, Payments, Banking-as-a-Service, Developer Tools

IT Support Specialist

New York, New York, United StatesHybridFull Time$103,000–$140,000 /yrPosted 2 months ago

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Role summary

Lithic is seeking an IT Support Specialist to own and scale the internal IT support function for a growing fintech company. This onsite role in Soho requires managing end-user support, application management, access controls, and MDM configuration. Responsibilities include IT onboarding/offboarding, helpdesk management with SLA targets, identity and access administration, endpoint fleet management, hardware support, and creating IT documentation. The ideal candidate will have 3+ years of experience in a SaaS environment, strong critical thinking skills, and a customer-centric approach. Experience with cloud-native access control systems like Okta or G Suite is essential.

Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments.

Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years.

We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others.

We're a team of 160+ across 26 states and 7 countries, headquartered in New York City.

Lithic is hiring an IT Support Specialist who will have the opportunity to own the internal IT support function of a rapidly growing fintech. This position will require you to work within and support key technical areas at Lithic, including end-user support, application management, access controls, and MDM configuration for our laptop fleet. Applicants should be excellent critical thinkers, highly personable, and able to solve various IT issues independently.

This role is an incredible opportunity for a driven IT professional to own and scale a crucial support function within a cutting-edge organization. This is an onsite position in our Soho office, Monday - Thursday, the occasional Friday may be required depending on office needs!

Job Responsibilities:

  • Own end-to-end IT onboarding and offboarding
  • Manage and triage the internal IT helpdesk, maintaining SLA targets and clear communication with requesters via Slack and Jira
  • Administer identity and access management
  • Manage endpoint fleet using MDM
  • Inventory, configure, and support company hardware including laptops, peripherals, and office A/V equipment in the SoHo office
  • Create and maintain IT documentation, runbooks, and self-service FAQs to reduce repetitive request volume
  • Identify patterns in ticket data and build automations or self-service workflows that reduce manual work over time

    • Qualifications:

  • 3+ years of experience working in an IT-related role in a SaaS environment
  • Demonstrated ability to work in a customer-centric environment is a must
  • Understanding of networking, encryption, and access control fundamentals
  • Previous experience administering a cloud-native, centrally managed access control system (Okta, G Suite, etc.)
  • Prior experience supporting an in-office and remote workforce
  • Previous experience managing and configuring SaaS Applications

    • Preferred Qualifications:

  • Experience managing a Vendor budget
  • Prior experience working within a security framework
  • Scripting experience
  • Supporting compliance initiatives

    • The annual US salary range for this role is $103,000 - $140,000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications.

    Benefits for Full-Time US Employees:

  • Unlimited PTO
  • 12-weeks fully paid parental leave
  • 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary)
  • Work From Anywhere: work from anywhere in the world 4-weeks each year
  • 3% cashback on card purchases with your complimentary Privacy.com employee account
  • Health, vision, and dental insurance; HSA Contribution Match
  • 401(k) match
  • Voluntary Life Insurance and STD/LTD

    • NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs.

    In-office employees receive:

  • Commuter benefit
  • Catered lunch every Tuesday and Thursday
    • Ready to apply?
    You'll be redirected to Lithic's application page.

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