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Workplace Operations Specialist

Toronto, Ontario, CanadaFull TimeEntry-level (exp-based)Posted 1 month ago

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Role summary

Lyft is seeking a Workplace Operations Specialist to ensure a comfortable, productive, and inclusive work environment. This role involves providing exceptional operational and facilities support, managing vendor relationships, coordinating with property management, and handling inventory and ticket workflows. The specialist will also assist with onboarding/offboarding, event support, and general office duties. The ideal candidate has 3+ years of customer service experience and 1+ years of office experience, with strong prioritization, communication, and interpersonal skills. This is a hybrid role based in Toronto, requiring at least 3 days per week in the office.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Workplace Operations Specialist is responsible for providing exceptional operational and facilities support, ensuring a comfortable, productive working environment and inclusive, delightful experience for all team members.

You possess a strong ability to prioritize and execute tasks in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.

Responsibilities:

  • Be the face of the Workplace Operations team, providing first class customer service for Lyft team members based in and visiting the office
  • Manage facility related vendor relationships (e.g. janitorial, furniture, food/beverage, plants, etc.). Heavily involved in the RFP/SOW process for potential vendors alongside Workplace Operations Leadership
  • Act as the primary point of contact for relationship with property management and landlord; communicating when facility related concerns arise;
  • Coordination of facility maintenance/small tenant improvement projects as necessary. Work alongside Workplace Operations Manager and other internal stakeholders to complete IT projects
  • Manage inventory of all Workplace supplies and place orders as needed
  • Manage Zendesk ticket workflows to field & resolve inbound Workplace requests & inquiries, maintaining SLA and priority ranking; escalating to Workplace Operations Leadership as needed
  • Manage incoming and outgoing mail/shipment process
  • Partner with PBP, EBPs, and IT teams to assist with onboarding and offboarding tasks for new and departing team members
  • Partner with leadership on site to provide facilities support for Lyft events
  • Pitch in when necessary; supporting all Lyft locations and Workplace Operations team members in a variety of tasks. No job is too big or too small
  • Other site specific duties required by the property(s)
  • Support the Workplace Operations leadership in additional duties as necessary

    • Experience:

  • Be aligned with Lyft’s Core values: Make it Happen, Uplift Others and Be Yourself
  • A passion for facilitating an overall positive employee experience through ongoing operational support
  • 3+ years of customer service experience
  • 1+ years of Office experience
  • Possess the ability to remain agile and multi-task effectively in a fast paced environment
  • A passion for managing an overall positive employee experience through ongoing operational support
  • Strong ability to manage competing priorities and projects
  • Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
  • Capable of prioritizing tasks/duties as assigned and delegating tasks as needed

    • Benefits:

  • Extended health and dental coverage options, along with life insurance and disability benefits
  • Mental health benefits
  • Family building benefits
  • Child care and pet benefits
  • Access to a Lyft funded Health Care Savings Account
  • RRSP plan with company match to help save for your future
  • In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service
  • Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
  • Subsidized commuter benefits and Lyft ride credits

    • Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.This role is on-site at a Lyft location in Toronto full time. #Onsite

    The expected base pay range for this position in the Toronto area is CAD $71,000 - CAD $89,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

    Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

    This job fills an existing vacancy.

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