Quality Assurance Engineer I

JOB TITLE: Quality Assurance Engineer I

DEPARTMENT: Quality assurance

REPORTS TO: Lead QA Engineer

REVISION DATE: 5/1/2021

SUMMARY: Plans, directs, and coordinates preparation and implementation programs to ensure compliance with company’s quality processes and procedures.

DUTIES AND RESPONSIBILITIES:

• Analyze Functional requirements and specifications.
• Functional testing of the system.
• Develop and execute Test Plans for Functionality testing of application requirements.
• Identify & document test scenarios, regression testing, and negative testing.
• Document and follow up on defect resolution using TFS to maintain records of testing defects.
• Create and execute Functional and Usability test cases.
• Identifies tests that are good candidates for automation.
• Sanity testing of core requirements to ensure project have been successfully deployed to new environments and is error free.
• Regression Testing, to verify all functionality on all channels.
• Document the development testing process and provide regular updates to leads and management.
• Stay up-to-date with new testing tools and test strategies
• Work with support team to investigate bugs reported by clients, reproduce and document each reported error and prioritize the required fix.
• Be Involved directly on cases with customers in order to give a more promptly solution.

QUALIFICATIONS:

• Bachelor’s degree (B.S.) or equivalent in related field.
• Two to four years related experience.
• 2 years of Q.A. Tester experience in testing on multiple platforms and devices.
• Strong analytical and problem-solving skills with a high attention to details.
• Knowledge of Software Development Life Cycle (SDLC).
• Automation experience using Selenium IDE/RC/ Web Driver
• Bachelor's degree in Computer Science or equivalent
• Able to work independently and collaboratively as a part of a team.

COMPETENCIES:

• Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management-Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Motivation-Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Planning/Organizing-Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quantity-Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to utilize hand and finger dexterity
• Occasionally/Frequently/Continually required to talk or hear
• Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard