Infrastructure Engineer

MYCON General Contractors’ Technical Services currently supports 300 employees. This position works with existing personnel to handle tasks from traditional Tier 2 through Tier 3 support issues and coordinate and manage the helpdesk ticket queue. The applicant spends most of the time in an office environment, with up to 20% travel time to branch offices and job sites as needed. Although most of this role’s duties should be performed in-office, remote work and comp time can be coordinated due to the out-of-business-hours functions of this role.

ESSENTIAL FUNCTIONS

Applicant must

• be service-oriented and provide fellow employees with outstanding and remarkable support experiences.
• have technical problem-solving and critical thinking skills
• be outcome- and results-oriented, focused on resolutions.
• take personal responsibility for maintaining quality work and work diligently with minimal oversight.
• be able to research and implement complex technical solutions.
• Be enthusiastic about working at all levels of technical support.
• be handy with equipment assembly, mounting, and installations.
• proactively seek learning and training programs to improve and acquire relevant skill sets.

QUALIFICATIONS

Required education and skills needed but not limited to the following:

• 3+ years’ infrastructure and networking experience in a non-call center environment (MSP experience preferred)
• Firewall (security and policy management) and networking skills (routing/BGP/IPSEC)
• Azure Active Directory Services, Office 365, SSO, and IAM.
• Intune setup and management of policies and environment.
• NSE7 or 3 years experience with Fortinet security fabric (or demonstratable comparable platform skills)
• Solid understanding of good cyber-security hygiene
• Solid understanding of ticketing systems and systems management platforms
• Demonstratable infrastructure support skills and a firm understanding of, among other things:
• Network and switching
• Windows Server Environment
• Virtualization (Hyper-V as well as others)
• Wired and Wireless networking
• Windows desktop environment
• Printer management
• Systems and software patching and installs
• Web browser issues
• iOS device management
• Have structured cabling experience

Interpersonal Skills

• Excellent interpersonal relationship skills, with the ability to interact professionally and productively with staff at all levels, including leadership.
• Organized and able to successfully manage multiple tasks at one time.
• Strong customer service skills to build and maintain relationships.
• Service/Customer oriented.
• Creative, analytical, and innovative thinker.
• Self-starter. Capable of working productively in a team setting, as well as independently with minimal input and oversight.
• Strong in problem-solving, can manage challenging situations to a successful conclusion with a can-do attitude.
• Outcome-oriented and can react quickly to challenging circumstances to achieve the desired result.
• Behavior that supports a positive work environment keeping in line with company mission and values.

PHYSICAL DEMANDS

• The physical demands described are a representative of those that must be met by an employee to successfully perform the essential function soft his job.
• Performing the duties of this job requires use of hands to handle or feel objects, tools, or controls. Sit, talk, hear, stand, climb, balance, stoop, kneel, crouch or crawl, and to reach with hands and arms. Specific vision ability.
• The employee must be able to lift and/or carry or push/pull over 75+ pounds on a periodic basis.
• The employee must be able to stand and/or walk at least eight hours per day.
• The Employee must be able to work and adapt to outside temperature fluctuations such as the heat of the summer and the cold of the winter months.
• The work in this position is performed both indoors and outdoors.
• Reliable, predictable attendance at the scheduled site/office
• Ability to work in a responsive manner consistently
• Ability to work collaboratively as part of a team

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the listed functions of this job. The work environment is an office and occasionally a job site with exposure to outdoor elements. While performing the duties of this job, the employee regularly works on the construction work site where the employee is exposed to moving mechanical parts; high precarious places, fumes or airborne particles; and risk of electrical shock.

I have read the Job Description and understand the functions and objectives of the position at this firm. I understand I am responsible for compliance with all policies and procedures.