IT Desktop Support
Role summary
The IT Desktop Support Technician is responsible for maintaining the company's IT infrastructure by troubleshooting technical issues, supporting end users, and managing hardware and software systems across multiple locations. This role involves installing and configuring hardware and software, responding to service requests, providing remote and in-person support, setting up new user accounts and equipment, repairing or replacing equipment, running network cabling, and working with vendors. The technician will also test new technologies, assist other departments as needed, and participate in an on-call rotation. Approximately 30% travel is required.
IT Desktop Support Technician
NRSV4.16.24
Position Summary
The IT Desktop Support Technician assists in the overall maintenance of the company’s information technology infrastructure. This position is responsible for troubleshooting technical issues, supporting end users, and maintaining hardware and software systems across multiple company locations.
Location
Decatur, TX
Job Type
Full-Time
Status
Non-Exempt
Travel
Approximately 30% travel required
Relocation
No relocation assistance provided
Candidate Requirements
Local candidates preferred
Duties/Responsibilities
· Install and configure computer hardware, software, network printers, and scanners
· Monitor and maintain computer systems and related equipment
· Respond to service requests and technical issues in a timely manner
· Provide technical support across the company, including remote locations and out-of-state sites, both in person and remotely
· Set up accounts and equipment for new users
· Troubleshoot, repair, and replace equipment as necessary
· Run and terminate network cabling
· Work with vendors to resolve hardware and software issues
· Test and evaluate new technology solutions
· May be asked to assist other departments during periods of staffing shortages or increased workload
· Participate in on-call support rotation
· Perform other related duties as assigned
Required Skills/Abilities
· Minimum 5 years of desktop support experience
· Strong technical and logical troubleshooting skills
· Excellent problem-solving abilities
· Ability to prioritize tasks and meet strict deadlines
· Strong attention to detail
· Ability to work independently and as part of a team
· Ability to lift and carry equipment as needed
Education and Experience
· 5 years of help desk or desktop support experience preferred
· 5 years of Windows support experience preferred
Physical Requirements
· Prolonged periods of standing and working on equipment
· Must be able to lift up to 75 pounds at times
· Ability to perform repetitive movements over extended periods
· Must be available to work nights and weekends on a rotating basis
Job Types: Part-time, Full-time
Pay: $19.00 - $21.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Help desk: 5 years (Preferred)
- Windows: 5 years (Preferred)
Work Location: In person
