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Netomi Verified
Artificial Intelligence, Customer Service, SaaS, Software Development

Agentic Senior Solution Engineer

Toronto, Ontario, CanadaRemoteFull TimeSeniorPosted 2 months ago

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Role summary

Netomi is seeking a Senior Solution Engineer to join their agentic AI platform team. This role is a technical leadership position focused on pre-sales engineering, AI architecture, and product innovation. The engineer will design and implement agentic workflows using the Netomi platform for enterprise clients. Key qualifications include 4-6 years in sales/solutions engineering, hands-on experience with AI prompt design, workflow orchestration, REST APIs, cloud services (AWS, GCP, Azure), and scripting languages like Python or JavaScript. The role also requires the ability to architect and communicate technical solutions aligned with business outcomes and an understanding of enterprise software ecosystems.

About the Company:
Netomi is the leading agentic AI platform for enterprise customer experience. We work with the largest global brands like Delta Airlines, MetLife, MGM, United, and others to enable agentic automation at scale across the entire customer journey. Our no-code platform delivers the fastest time to market, lowest total cost of ownership, and simple, scalable management of AI agents for any CX use case. Backed by WndrCo, Y Combinator, and Index Ventures, we help enterprises drive efficiency, lower costs, and deliver higher quality customer experiences.

Want to be part of the AI revolution and transform how the world’s largest global brands do business? Join us!

About the Role

Netomi is looking for a Senior Solution Engineer - a key technical leader at the intersection of pre-sales engineering, AI architecture, and product innovation. This individual will design and implement agentic workflows that leverage the Netomi platform to power real-world enterprise solutions.

You’ll work directly with enterprise clients and internal stakeholders to translate visionary AI concepts into practical, scalable systems - enabling AI agents to engage, reason, and act autonomously within complex customer ecosystems.

Responsibilities

  • Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform.

  • Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users.

  • Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases.

    • Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases.

    • Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers.

    • Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities.

    • Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.

Requirements

  • 4-6 years of experience in a customer-facing sales engineering or solutions engineering role, ideally in AI, automation, or enterprise SaaS.

  • Hands-on experience with AI prompt design, workflow orchestration, and integrating REST APIs, webhooks, and cloud services (AWS, GCP, or Azure).

  • Working knowledge of JavaScript, Python, or related scripting languages for building integrations and automation logic.

  • Proven ability to architect and communicate end-to-end technical solutions that align AI capabilities with business outcomes.

  • Functional understanding enterprise software ecosystems, and data flow patterns.

  • Excellent communication, presentation, and interpersonal skills with a record of collaboration across technical and non-technical teams.

Preferred Qualifications

  • Experience in agentic or autonomous AI systems (e.g., LangChain, LlamaIndex, or similar frameworks).

  • Familiarity with MLOps, AI governance, and compliance in production-scale deployments.

  • Background working in high-growth startup environments.

  • Awareness of UX/UI principles for designing customer-facing AI experiences.

Netomi is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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