LCAS /Program Manager
Role summary
New Phoenix, LLC is seeking an experienced LCAS / Program Manager to provide clinical leadership and oversight for substance use and behavioral health programs in North Carolina. This role ensures services comply with NC Medicaid regulations, ASAM criteria, and agency standards. Responsibilities include clinical supervision, reviewing documentation, ensuring accurate ASAM determinations, offering consultation, conducting supervision sessions, supporting staff development (hiring, onboarding, coaching, performance evaluations), participating in quality improvement initiatives, and assisting with program development. The ideal candidate will have an active LCAS license, a Master’s degree, a minimum of 3 years of experience in substance use disorder treatment, and proficiency with EHR systems.
Job Overview
New Phoenix, LLC is seeking an experienced LCAS / Program Manager to provide clinical leadership and oversight for our substance use and behavioral health programs. This role ensures that services meet North Carolina Medicaid regulations, ASAM criteria, 10A NCAC rules, and agency standards. The Clinical Supervisor supports staff, reviews documentation, and promotes highquality, ethical, and personcentered care.
Key Responsibilities
- Provide clinical supervision in accordance with NC licensure board requirements
- Review and approve assessments, PersonCentered Plans, and treatment updates
- Ensure accurate ASAM levelofcare determinations
- Monitor documentation for accuracy, timeliness, and regulatory compliance
- Offer consultation on complex cases and crisis situations
- Conduct individual and group supervision sessions
- Support hiring, onboarding, coaching, and performance evaluations for clinical staff
- Ensure staff maintain required credentials and continuing education
- Participate in audits, quality improvement initiatives, and corrective action planning
- Assist with program development, policy updates, and strategic planning
- Maintain active licensure and CEU requirements
Qualifications
- Active, unrestricted LCAS license in North Carolina (required)
- Master’s degree in Counseling, Social Work, Psychology, or related field
- Minimum 3 years of experience in substance use disorder treatment
- Supervisory experience preferred
- Knowledge of NC Medicaid service definitions (SACOT, SAIOP, PSS, 1915(i) if applicable)
- Strong understanding of ASAM criteria and personcentered planning
- Excellent documentation review and quality assurance skills
- Ability to interpret and implement state and federal regulations
- Strong leadership, communication, and organizational abilities
- Proficiency with EHR systems and Microsoft Office