Engagement Manager

<h2>Company Description</h2>
<p>Newton Research is a fast-growing software start-up founded by repeat entrepreneurs and well-funded by blue chip venture capital firms. We build products that leverage AI agents to handle complex marketing analytics workflows for our customers and partners.</p>
<h2>Role Description</h2>
<p>The Engagement Manager sits at the intersection of strategic partnership and technical delivery. You will own a portfolio of customer relationships end-to-end, from understanding each customer's broader analytics ambitions to ensuring that Newton's solutions are being implemented with precision and purpose. You will work closely with Solutions Engineers to oversee day-to-day delivery while serving as the strategic voice in the room when customers are thinking about where they're headed next.</p>
<p>This role is ideal for someone who is equally comfortable in a roadmap planning session with a client’s VP of Analytics and in a working session reviewing a Solutions Engineer’s implementation plan. While this is not primarily a hands-on builder role, Engagement Managers are expected to develop meaningful proficiency in the Newton platform, using it directly to explore customer data, validate solutions, and build workflows where appropriate.</p>
<h2>Responsibilities</h2>
<h3>Customer Engagement</h3>
<ul>
<li>Lead pre-sales requirements gathering and scoping for prospective customers, producing documentation that defines use cases, data requirements, success criteria, and delivery timelines before a deal closes.</li>
<li>Own the implementation roadmap for a defined portfolio of customers, translating business goals into phased plans and overseeing Solutions Engineers to ensure delivery quality and alignment.</li>
<li>Stay ahead of each customer’s evolving needs, proactively identifying opportunities to expand or deepen Newton’s role in their analytics workflows.</li>
<li>Serve as the senior point of escalation across your accounts, maintaining continuity and trust through the full customer relationship.</li>
</ul>
<h3>Internal Collaboration</h3>
<ul>
<li>Provide Solutions Engineers with the business context they need to build the right things, ensuring implementation plans reflect customer intent, not just technical requirements.</li>
<li>Bring patterns and insights from your portfolio to Product, Engineering, and Data Science by connecting what customers are asking for with what Newton should build next.</li>
</ul>
<h2>Qualifications</h2>
<ul>
<li>7+ years of experience in advertising technology, marketing analytics, or a related field.</li>
<li>Demonstrated ability to manage complex client relationships with multiple stakeholders at varying levels of seniority.</li>
<li>Experience overseeing or mentoring more junior technical or customer-facing colleagues.</li>
<li>Strong enough technical fluency to engage meaningfully with Solutions Engineers and assess implementation quality (SQL and/or Python familiarity preferred).</li>
<li>Exceptional written and verbal communication skills. You can write a concise exec summary and run a working-level review in the same afternoon.</li>
<li>Highly organized with a bias toward structure; comfortable managing multiple accounts simultaneously without losing the detail.</li>
</ul>
<p>Base Salary Range: $150,000-$170,000</p>