Key Account Manager

KEY ACCOUNT MANAGER

About us

Northland Floral Inc. (Est. 1995, Niagara Region) is an innovative leader distributing fresh flowers, plants, and arrangements across North America.

• Our Mission: To serve customers with exceptional products, personalized service, and dedicated delivery.
• Our Values: We foster a high-performance team built on open collaboration, integrity, mutual respect, empowerment, and a drive for continuous progress.
• Due to strong growth in our business and continued plans for expansion, Northland Floral is looking for a Key Account Manager.

Key Account Manager

The Key Account Manager owns strategic relationships with key national and regional retail customers, serving as the primary liaison between Northland Floral and customer head office stakeholders. This role builds and strengthens long-term partnerships, aligns customer and internal priorities, and ensures consistent execution of account strategies across all touchpoints.

We’re looking for a commercially minded relationship builder who combines a strong customer-service orientation with a proven ability to deliver business results, execute strategic initiatives, and grow profitable customer partnerships.

Responsibilities

• Build and maintain strong relationships with customers while representing Northland Floral’s service standards
• Act as the key point of contact for corporate customers
• Develop and execute customer-specific strategic plans to achieve revenue and profitability objectives.
• Analyze account performance, identify opportunities, recommend development plans, and provide business updates
• Negotiate pricing, promotions, assortment, and merchandising programs.
• Coordinate with internal teams to ensure successful execution of customer initiatives and to identify opportunities to improve service levels, pricing, and delivery

Qualifications

• 5+ years of experience in Key Account Management
• Experience managing relationships with mass market and high-volume customers
• Strong analytical and business planning skills
• Excellent organizational, communication, and relationship-building abilities
• Ability to work cross-functionally and manage multiple priorities in a fast-paced environment

Salary: $55 - $90k; Candidates with exceptional experience may be considered beyond the stated range.

If this role feels like a stretch, we still encourage you to apply if you bring a strong track record of commitment to customer service within a sales account role.

We're a growing organization and recognize that exceptional Key Account Managers are often developed internally through exposure and mentorship. Individuals who take pride in delivering a strong customer experience, building trust-based relationships, and consistently putting client needs at the centre of their work are particularly well-aligned with the Northland Floral culture.

For the right candidate, we can provide progressive opportunities to build the commercial, relationship-management, and strategic account skills needed to grow into a Key Account Manager role.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Extended health care
• Vision care

Experience:

• Sales Account Executives & Managers: 7 years (preferred)
• Work Location: In person