Program Manager, Supply Chain AND AI
Role summary
This Program Manager role focuses on integrating AI and intelligent automation within global supply chain operations and PMO functions. The individual will lead complex, cross-functional supply chain programs, ensuring consistency and quality through PMO standards and governance. Key responsibilities include managing program delivery from initiation to closure, acting as a liaison between business and IS&T, defining roadmaps, and documenting requirements. A significant aspect of the role involves leveraging AI tools to enhance PMO efficiency, identify new AI use cases, and promote AI literacy across the team. The role requires strong analytical, communication, and change management skills, with a minimum of 6 years of experience in global supply chain management.
What You'll Do
PMO & Governance
- Operate within and actively contribute to PMO standards, tools, templates, and governance frameworks to ensure program consistency and quality across the portfolio.
- Maintain program health dashboards, status reports, and risk registers; surface critical issues to PMO leadership with clarity and timeliness.
- Support continuous improvement of PMO processes — identifying gaps, proposing enhancements, and helping onboard peers to best practices.
Program & Project Delivery
- Lead complex, cross-functional supply chain programs from initiation through closure — including business case development, executive approvals, milestone tracking, and post-launch retrospectives.
- Act as liaison between functional business teams and IS&T, ensuring requirements are complete, clearly communicated, and met by proposed technology solutions.
- Partner with stakeholders to define and manage business process and technology roadmaps in support of long-term strategies.
- Gather, synthesize, and document detailed global business requirements and design specifications.
- Facilitate project-related testing, rollout, training, and retrospective activities.
Stakeholder Communication & Change Management
- Communicate program status, risks, and decisions proactively and clearly — adapting your style for front-line teams, cross-functional partners, and senior executives alike.
- Inspire and implement change within Apple's culture through collaboration, thought leadership, and a customer-focused approach.
- Address escalations swiftly — assess root causes and develop actionable solutions for operational issues.
Strategy & Metrics
- Apply analytical skills to build program justifications, ROI estimates, and funding proposals.
- Define and implement KPIs and success metrics for programs and operational processes across the portfolio.
AI & Intelligent Automation
- Leverage AI tools to enhance PMO efficiency — including AI-assisted platforms for program status summarization, risk identification, resource forecasting, and reporting automation.
- Identify and pilot AI use cases within the PMO — proactively exploring where generative AI, machine learning, or intelligent automation can reduce manual overhead and accelerate decision-making.
- Partner with IS&T and data teams to evaluate and integrate AI-powered project management tools into existing PMO workflows and governance frameworks.
- Promote AI literacy across the program team — helping stakeholders and cross-functional partners understand and adopt AI tools that improve collaboration and delivery outcomes.
Minimum Qualifications
- 6+ years of experience in global supply chain management within complex industries
- Strong project management fundamentals
— scoping, planning, risk management, dependency tracking, and stakeholder alignment; PMO experience preferred
- Exceptional communication and presentation skills
, with the ability to adapt to any audience, from operational teams to C-suite stakeholders
- A demonstrated
ability to learn quickly
— rapidly absorbing new tools, domains, and team contexts with minimal ramp-up
- Curiosity and openness toward AI tools
— willingness to actively learn and apply AI-assisted workflows to improve PMO productivity, reporting, and communication
- Familiarity with PMO frameworks, governance models, and program reporting standards
- Bachelor's degree in Supply Chain, Business, Industrial Engineering, Economics, or a related field
Preferred Qualifications
- Proven track record leading strategic programs while executing at the tactical level within a PMO or COE structure
- Hands-on experience using AI tools (e.g., generative AI assistants, AI-powered project management platforms, or automation tools) to streamline program reporting, documentation, or risk management
- Familiarity with prompt engineering or working with large language models (LLMs) to generate summaries, draft communications, or synthesize program data
- Experience identifying automation opportunities within PMO workflows (e.g., status updates, meeting notes, stakeholder reporting)
- Functional knowledge of Supply Chain Planning and Execution tools; SAP ERP experience is a plus
- Experience managing multiple simultaneous programs across global, cross-functional teams
- Proficiency in process mapping, process analysis, and continuous improvement methodologies (Lean, Six Sigma, etc.)
- Ability to operate autonomously and influence without authority in a matrixed organization
- PMP, PgMP
, or equivalent project management certification strongly preferred