Clinic-Based Program Manager

Clinic-Based Program Manager

*NYFS is actively recruiting for a Clinic-Based Program Manager with a master’s degree (independent license required). To apply, please email your resume and cover letter to HumanResources@nyfs.org*

Scope: To ensure the department provides all clients with high-quality, culturally responsive, trauma responsive treatment in advancement of the mission of NYFS.

Responsibilities

*Supervision and Program Oversight:*

• Ensure smooth and timely access to care, from initial phone call for services in a trauma-responsive process. Ensure that barriers to services for clients are reduced or eliminated.
• Stay connected to a broad mental health and educational network to ensure adequate referrals for staff productivity and client census. Present and uphold a positive image of NYFS in public.
• Oversee staff completion of diagnostic assessments using trauma-responsive, culturally responsive, and age-appropriate assessment tools, resulting in clinical diagnosis.
• Ensure staff develop individualized treatment plans which define plan of services and intervention; update treatment plans according to regulatory requirements; and provide optimum client care.
• Ensure thorough and complete clinical documentation and billing conducted in a timely manner and in accordance with NYFS guidelines and all relevant HIPAA and DHS guidelines.
• Oversee staff provision of culturally responsive, trauma-responsive, community-based, and developmentally appropriate care.

· Ensure staff accountability for high quality client care and consistently meeting productivity expectations.

• Provide or ensure staff receive weekly individual reflective practice supervision for pre-licensed staff, and bi-weekly reflective practice supervision for licensed staff.

· Provide bi-weekly or a minimum of monthly administrative supervision to direct reports to support staff in meeting their performance expectations.

· Prepare for and facilitate reflective weekly case consultation, administration meetings, team retreats, and agency and community events as assigned.

· Partner with Human Resources to oversee staff performance improvement, goal setting, annual reviews, professional development, and assessment of training needs

· Participate in hiring qualified diverse mental health staff and ensuring a successful onboarding process is in place.

· Identify and resolve staffing problems and conflicts.

· Create an environment that supports effective therapeutic work, creativity, collaboration, open discussion, and solid teamwork.

· Be responsive to staff requests for crisis consultation and intervention when necessary.

· Ensure compliance with NYFS Policies and Procedures and DHS rules and statutes establishing standards for treatment, staffing and quality assurance.

· Ensure all staff certifications and licensures are up to date and all required regulatory reports are submitted to the appropriate agencies on time.

· Abide by all professional ethical standards. Respond swiftly to all grievances or deviations from ethics or agency policy.

· Maintain partial client caseload, up to 12 clients, depending upon number of team members and amount of clinical supervision provided.

*Administrative and Budget Responsibilities:*

· Work with the CEO, Director of Finance, and Director of Mental Health to create, maintain and be accountable to annual program budget and revenue targets. Adjust programs and staffing as needed to balance client/partner/community needs with budget realities.

· Work with Development Director to market services and participate in the application of grants and negotiation of contracts.

· Maintain knowledge of best practices, healthcare, and trends, and update policies as needed.

· Engage as a reflective, intentional leader for NYFS and within Mental Health Programs. Actively facilitate greater inter-program collaboration, service development, and client referrals. Contribute to positive teamwork.

· Work together with NYFS leadership to build positive community relations, grow current programs and identify opportunities to offer new services.

· Behave in ways that demonstrate respectful treatment of other employees and participants.

· Collaborate and update Director of Mental Health on assigned projects, program successes, opportunities, and issues.

· Work with the Office and Billing Manager to ensure all billing operations are completed in a timely manner using quality controls and conducting periodic audits. Coordinate with billing to ensure maximum and accurate billable hours are recorded.

· Ensure staff accountability for high quality client care and meeting productivity.

· Oversee implementation of all program grants including budget management, work plan implementation, data collection, and reporting.

· Complete timely program evaluation ensuring quality data reporting including client demographics, attendance and attrition, client satisfaction, end of service feedback, and use of assessment tools to track client progress on symptom reduction through treatment.

· Produce timely required reporting for contracts, grants, and the Board of Directors.

· Attend and contribute to staff trainings and planning sessions.

*Other Responsibilities*

· Complete miscellaneous duties as assigned.

Required Qualifications (Education, Experience, and Abilities):

· Must be a licensed therapist and board approved supervisor (LICSW, LP, LMFT, LPCC).

· 5 years post-professional licensure experience working with children, families, and adults through a trauma informed lens.

· Must be a certified supervisor in your licensure category.

· Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, racial and cultural backgrounds.

· Experience in supervision with strong people management and teamwork skills to effectively work through conflict, lead change, and motivate staff.

· Understanding of program development, strategic planning, and system-based organization skills.

· Ability to manage finance, monitor a budget, and motivate staff to meet revenue goals

· Strong organizational skills and ability to manage multiple projects, coordinate schedules, and manage details.

Preferred Qualifications:

· Speaks Hmong, Spanish, Karen, or Somalia

· Experience working in nonprofit and/or mental health settings

· Experience working with Paychex Time and Attendance and Payroll Systems.

· Experience working with Procentive EHR System

· Training and experience in the treatment of individuals who have experienced trauma.

· Training in early childhood diagnosis (DC 0-5) and interventions (Child Parent Psychotherapy, Circle of Security, etc.).

· Art therapy, Play Therapy, Couples/Family Therapy, or Group Therapy training.

Strong candidates will have a solid understanding of their own culture and practice sensitivity and respect to the cultural backgrounds of their clients as well as other staff, actively integrating responsiveness to client’s individual, family, and community needs into their care. NYFS welcomes clients as well as staff with diverse cultural/ethnic identities, sexual orientations, gender identities, disabilities, and socioeconomic backgrounds.

Salary Range: $75,000 to $85,000 per year based on education, licensure, experience, and specialized training and skills (trauma modalities, languages spoken, etc.).

NYFS Benefits:

• Competitive benefits include medical, dental, vision, life insurance, and short- and long-term disability. Options to contribute to health savings account (HSA), flexible spending account (FSA), and 401k account with 3% match.
• Generous Paid Time Off and Holiday policy.

· $1,000 HSA employer contribution for enrolled eligible health plans. (pro-rated for employment start dates after May 31)

• $1,000 stipend to seek out training with 5 CEU days and licensure fee reimbursement.
• The final week of the year NYFS closes services to ensure all staff have a paid collective week off to support work sustainability.
• Weekly supervision is provided for all staff working toward licensure. Biweekly supervision offered for all staff regardless of licensure to support staff wellness and quality client care.
• Many training opportunities including specific trauma modalities (TF-CBT, NET, CCPT) and cultural responsiveness trainings quarterly.
• In-depth reflective weekly clinical consultation as part of a multi-disciplinary team.

Agency Overview:

Northeast Youth & Family Services (NYFS) is a mental health and social services agency serving people of all ages, abilities and backgrounds in the Twin Cities Northeast Suburbs. Our mission is transforming lives by ensuring access to care that nurtures healing, cultivates community, and inspires hope. We are grounded in our core values: Equity, Inclusion, and Belonging; Authenticity, Community-Driven, Integrity, Transformative Relationships, Innovations, and Wellbeing. NYFS offers competitive pay, generous benefits, a supportive work environment, and opportunities for growth.

Who We Are:

NYFS lives its deep values around providing integrative care for the whole family with a focus on youth and their caregivers. Staff are dedicated, innovative, and mission-driven, offering authentic, relational, client-centered care. The team is playful, creative, growth-oriented, down-to-earth, and hardworking – and we laugh a lot! We are committed to genuine integration of trauma and culturally responsive care across the agency. Clinicians at all stages of their clinical development will find support for their professional goals – clinicians can provide (or learn to provide) group, couples/family, nondirective play, art, and trauma therapy, among others. As a trauma-responsive organization, NYFS is actively invested in organizational supports for staff wellness and work sustainability, recognizing the impact of secondary trauma, vicarious trauma, and burnout on providers. We believe in a family-first work environment, rather than seeking work/life balance.

We are looking for therapists that are invested in nonprofit mental health and our mission of ensuring access to care for everyone, especially to those with financial barriers. Our community’s youth are experiencing epidemic-level mental health challenges – and NYFS is here to relieve suffering and help our community heal wherever it can. Come join our community of skilled providers!

Individuals with diverse cultural backgrounds are strongly encouraged to apply.

*We are committed to a policy of equal employment opportunity in recruitment, hiring, training, and promotion of persons based on merit, qualifications, and competence. We do not discriminate based on race, color, religion, creed, national origin, sex, age, disability, marital status, sexual orientation, place of residence, political affiliation, veterans’ status, or status with regard to public assistance, or any other class protected by local, state, or federal law. NYFS provides reasonable accommodations to qualified individuals with disabilities upon reques*

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person