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Hospitality, Software, Internet, E-commerce

Senior Product Designer

Toronto, Ontario, CanadaRemoteFull TimeSeniorPosted 2 months ago

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### Who you are
- You enjoy solving complex design challenges and have strong visual and interaction design skills. You have an exceptional portfolio that showcases a breadth of product design work. You also have:
- Minimum of 5 years of professional experience in product design
- Experience designing for B2B2C experiences or a proven track record of solving highly complex workflows
- Experience leading and facilitating workshops with cross-functional partners
- Led end-to-end user research initiatives, including planning, facilitating, and synthesis to translate findings into intuitive, evidence-based design solutions that directly address user pain points
- The ability to manage time effectively and can self-direct to deliver against agreed-upon commitments
- Strong visual and interaction skills
- The ability to negotiate, prioritize, and break down design work into measurable outcomes while advocating for the user
- Incorporated AI into workflows to improve and speed up the design process and outcomes
- Strong curiosity and willingness to learn from others
- An appetite and appreciation for feedback from stakeholders and peers
- Strong written and verbal communication skills, and can clearly articulate design decisions
- Experience working with remote teams
- Expertise in Figma and other prototyping tools

### What the job involves
- Design the end-to-end campaign and marketing experiences that enable restaurants to increase visibility, influence demand, and drive bookings — from campaign creation and targeting, to performance insights, optimization, and billing
- Shape the systems within a B2B2C ecosystem — building tools that empower restaurants to market effectively while preserving a trusted, high-quality diner experience
- Partner closely with product managers, engineers, data scientists, and cross-functional stakeholders across both Restaurant and Diner surfaces to deliver scalable, measurable solutions
- Translate complex marketplace dynamics — ranking, availability, pricing signals, incentive structures, and personalization logic — into intuitive, self-serve experiences that increase adoption and performance
- Champion design decisions that balance restaurant ROI, diner value, and long-term platform health — thinking beyond features to systems and incentives
- Lead research and discovery with restaurant operators and internal stakeholders to uncover unmet needs, validate hypotheses, and inform strategy
- Raise the bar for craft, clarity, and systems thinking within a high-impact monetization domain

### The application process
- When applying, please include a link to your online portfolio and password. We are reviewing portfolios thoroughly as part of the initial process and we appreciate the opportunity to learn more about you and your work. Thank you!

### Benefits
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings

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