Director of Quality Assurance, Compliance & Improvement
Role summary
The Director of Quality Assurance, Compliance & Improvement is responsible for building and implementing a comprehensive quality assurance framework for PACS, ensuring alignment across financial, operational, and documentation practices. This role focuses on meeting funding, regulatory, and reporting requirements, strengthening internal controls, and driving continuous improvement. Key responsibilities include establishing quality standards, managing audit readiness, ensuring data integrity on EHR, and leading cross-functional teams to enhance service delivery, compliance, and sustainability for the communities served.
Position Description:
The Director of Quality Assurance, Compliance & Improvement is responsible for building, implementing, and overseeing a comprehensive quality assurance framework across PACS.
This role ensures that financial, operational, and documentation practices are aligned, compliant, and audit-ready, supporting the organization’s ability to meet all funding, regulatory, and reporting requirements. The Director establishes systems, processes, and standards that promote accuracy, accountability, and consistency across programs.
Working in close partnership with the CEO and organizational leadership, this position serves as the lead for quality oversight, identifying risks, strengthening internal controls, and driving continuous improvement across both clinical and operational areas.
This role strengthens and helps formalize the organizations' quality assurance structure by ensuring alignment between clinical, operational, and financial practices.
By strengthening these systems, this role directly supports improved outcomes for communities PACS serves, ensuring that services are not only compliant and sustainable, but also effectively delivered to meet the needs of children and families.
This role ensures that PACS maintains alignment between service delivery, documentation, billing, and reporting, strengthening the organization’s ability to operate in a compliant, audit-ready, and mission-aligned manner.
Experience and Essential Job Functions:
Organizational Quality Assurance & Oversight
- Establish and lead a comprehensive Quality Assurance framework across clinical, operational and compliance areas.
- Define quality standards and expectations across programs.
- Serve as a central point of contact for quality-related initiatives across PACS
- Monitor workflows to identify risks, gaps, and inconsistencies.
- Strengthen internal controls to support accuracy and accountability.
- Partner with the CEO, CFAO and CFO on revenue tracking and program-level financial performance.
Contract & Regulatory Compliance
- Ensure compliance with Medi-Cal, DMH, and other funding requirements.
- Monitor contract utilization to support sustainability.
- Support financial and contract reporting requirements.
- Track regulatory changes and support implementation.
Audit Readiness & Risk Management
- Lead audit readiness efforts across departments.
- Serve as a primary point of contact during audits.
- Identify risks and implement proactive solutions.
- Support corrective action planning for long-term improvement.
- Align financial practices with compliance frameworks.
Data Integrity, Systems & Reporting
- Develop dashboards and reports for leadership decision-making.
- Analyze financial and operational data trends.
- Improve data integrity on EHR.
- Ensure consistency across documentation, billing, and reporting.
Cross-Functional Leadership & Alignment
- Collaborate with program, QA, and admin teams to align workflows.
- Guide managers on financial implications of decisions.
- Translate requirements into workable processes.
- Support training and communication efforts.
Culture & Organizational Impact
- Promote accountability, transparency, and shared ownership.
- Translate expectations into clear, practical guidance.
- Encourage collaboration and reduce silos.
- Support systems that are sustainable for staff and responsive to client needs, ensuring services remain accessible, effective and aligned with community expectations.
- Model an approachable, solution-oriented leadership style.
Process Improvement
- Streamline workflows and reduce administrative burden.
- Improve billing, reporting, and compliance systems.
- Build sustainable and efficient processes.
Additional Responsibilities
- Support strategic initiatives and planning.
- Maintain responsive communication.
- Ensure adherence to policies.
- Perform other duties as assigned.
Qualifications:
- Master's degree required in Social Work or a related field
- Current License with the California Board of Behavioral Sciences.
- Demonstrated experience in QA, compliance, audits or financial operations
- Strong knowledge of Medi-Cal and DMH requirements.
- Understanding government contract requirements, audits, and financial reporting.
- Strong communication and problem-solving skills.
- Proven ability to lead and influence teams across diverse functional areas.
- Ability to translate requirements into clear, practical guidance for staff.
Job Perks:
- Comprehensive medical, dental, and vision coverage with low premium contributions.
- 401(k) retirement plan.
- Professional development support including opportunities for growth.
- Paid holidays and vacation time.
- Mileage reimbursement.
- Partial reimbursement for cell phone and internet expenses.
Pay: $95,000.00 - $100,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
Education:
- Master's (Required)
License/Certification:
- Do you have a valid BBS registration or license (Required)
Work Location: Hybrid remote in Los Angeles, CA 90045