Principal Program Manager - GTM & CX

Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
**Who We Are**
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
**Job Summary**
**The Team**
Information Technology - The Information Technology (IT) team is a global organization that manages the tools, infrastructure, and systems that power our business. We are trusted partners, providing innovative solutions and support to enable our employees to do their best work. Our focus is on scalability, security, and efficiency, ensuring the company has a stable and modern technology foundation to support its rapid growth.
**Job Summary**
We are seeking a Principal Program Manager with a strong consulting background to lead execution of complex, cross-functional programs across GTM and Customer Experience domains.
This role is focused on turning strategy into execution—structuring ambiguous problem spaces, aligning senior stakeholders, and driving delivery across business and technology teams. You will operate in highly matrixed environments, bringing clarity, rigor, and momentum to critical initiatives.
The ideal candidate brings deep experience in at least one core domain, combined with strong program leadership and exceptional communication skills.
**Core Focus Areas (Domain Expertise in One or More Required)**

• CPQ & Quote-to-Cash
• Sales, Account Management & Forecasting
• Partner Ecosystems & Integrations
• Customer Support, Success, and Services Platforms

**Key Responsibilities**
**Program Leadership & Execution**

• Lead end-to-end execution of large, cross-functional programs from planning through delivery and stabilization
• Build and manage integrated program plans (scope, milestones, dependencies, risks, readiness)
• Drive structured execution across business and technology teams

**Problem Structuring & Solutioning**

• Break down ambiguous problems into clear workstreams and actionable plans
• Define sequencing, tradeoffs, and delivery approach across complex initiatives
• Ensure alignment between business objectives and technology execution

**Cross-Functional Orchestration**

• Act as the central point of coordination across IT, Sales, RevOps, Finance, Support, and Customer Success
• Manage dependencies across systems such as CRM, CPQ, billing, partner platforms, and data systems Proactively identify risks (process, data, integration, change) and drive resolution

**Executive Communication & Stakeholder Management**

• Provide clear, concise, and decision-oriented updates to senior leadership
• Translate complex program status into business impact, risks, and required actions
• Build trust and alignment across stakeholders through strong communication and follow-through

**Delivery Quality & Outcomes**

• Define and track success metrics tied to delivery milestones and business outcomes
• Ensure programs are set up for adoption, stability, and long-term impact
• Drive accountability across teams to achieve committed results

**Experience**
Qualifications

• 12+ years of program management experience leading large, complex, cross-functional initiatives across technology and business teams.
• Proven consulting experience (management consulting, strategy, or technology transformation) with a track record of structuring ambiguous problems, driving executive alignment, and delivering enterprise-scale programs.
• Proven track record of leading enterprise-scale, cross-functional programs
• Experience in at least one of the defined GTM/CX domains
• Background in technology transformation, operating model change, or large-scale system implementations

Must be local to SF bay area
**Compensation Disclosure**
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
$155,000.00 - $251,000.00/yr
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.