Forward Deployed Engineer

Paratus Health is building the AI-powered operations layer for outpatient clinics—voice agents that handle calls, intake, insurance, and documentation, deeply integrated with EHRs like Epic and Athena.

We’re backed by Y Combinator and investors behind GitHub and Notion. We’re already live in hospitals (including Palomar Health)!

> If you’ve worked with voice agents and are comfortable being customer-facing, we want to talk ASAP.

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## 🔧 The Role

We’re hiring a Forward Deployed Engineer to work at the intersection of engineering and customer deployment. You’ll take our AI voice agents into real clinics - configuring, shipping, iterating, and ensuring they work flawlessly in production.

This role is ideal for someone who enjoys shipping quickly, working directly with customers, and owning outcomes, not just code.

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## What You’ll Do

* Deploy and customize AI voice agents for live healthcare customers
* Work directly with clinics to understand workflows and translate them into production systems
* Own launches end-to-end: configuration, iteration, debugging, and optimization
* Build and extend backend systems, LLM pipelines, and real-time workflows
* Partner closely with product, engineering, and customers to move fast

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## You Might Be a Fit If You

* Have 1+ years of experience at fast-moving startups
* Have hands-on experience with voice agents or conversational AI
* Are comfortable being customer-facing (demos, feedback, iteration)
* Know TypeScript, Node.js, AWS (LLMs, RAG, audio/voice a plus)
* Thrive in ambiguity and like solving real-world problems live

Bonus: healthcare, EHR, or HIPAA-adjacent experience

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## Why Join

* High ownership: You’ll directly shape how customers experience the product
* Immediate impact: Your work goes live with real clinics in week one
* Speed: Tight feedback loops between customers and engineering
* Team: Hybrid, in-person culture at our Menlo Park HQ (101 Jefferson Dr)
* Support: DoorDash credits, L&D budget, flexible hours
* Fast process: Hiring wraps in 5–7 days