Aging Services Senior Program Manager

Company Overview

One of Non Profit Times Best Nonprofits to Work For, Peninsula Healthcare Connection (PHC) is a non-profit healthcare agency dedicated for the past 20 years to providing compassionate, high-quality medical, behavioral health, and social services to populations experiencing barriers to health and basic needs. With a mission rooted in dignity, equity, and connection, PHC provides medical and behavioral health services at its clinic in Palo Alto, and community-based, case management and housing services throughout Santa Clara County through our New Directions Program. Ability Link is PHC’s private-pay care coordination program supporting individuals and families navigating aging, disability, and complex care needs.

Summary

Peninsula Healthcare Connection is currently recruiting an Aging Services Senior Program Manager who will serve as the agency specialist on aging services. This role will ensure high quality services for aging adults in New Directions programs, and will have primary responsibility for service provision, oversight, and growth of the Ability Link program. This role combines program leadership, direct client care, and the development and growth of our private-pay senior care coordination program.

What We Offer:

• Salary of $95,000 to $110,000 annually dependent on experience
• Fully paid medical, dental, vision, and life insurance coverage for employees, with FSA and HSA health plans available
• 401k with up to 6% company match, after one year
• 15 days of PTO per year, increasing with tenure
• Over 12 paid holidays annually
• Paid seasonal breaks: Full-week summer and winter company breaks, with eligibility based on hire date.
• One month paid sabbatical after 5 years, not charging PTO
• Internal growth opportunities
• Access to Professional Development resources
• Employee Assistance Program (EAP)
• Strong support system
• High staff retention rate
• Additional pay allowance for Bilingual Skills in a needed language (Spanish, Mandarin, Vietnamese)

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

Aging Services Senior Program Manager Duties Will Include:

• Supporting program development, oversight, and evaluation for all New Directions programs that serve older adults; including development and implementation of new programs and contracts.
• Support New Directions direct service staff with community-based services as needed.
• Overall responsibility for program development, service provision, and growth of Ability Link.
• Provide direct services to Ability Link clients including intake, assessment, creation of care plan, and ongoing care coordination.
• Build and maintain a trusted network of community partners, service providers, and referral relationships.
• Assist with recruitment, onboarding, and management of Ability Link and New Directions staff.
• Support marketing and development efforts in collaboration with Executive Leadership.

Aging Services Senior Program Manager Requirements:

• Masters Degree in Gerontology, Social Work, Nursing, or related field preferred; Bachelors degree and relevant experience required
• Minimum two years’ experience serving older adults and/or individuals with complex medical, behavioral health, or social needs.
• Demonstrated ability to build collaborative partnerships with clients, families, providers, and community members, including individuals from diverse cultural and socio-economic backgrounds.
• Valid CA driver’s license, reliable transportation, and legally required insurance.

Aging Services Senior Program Manager Qualifications and Skills:

• Knowledge of principles, ethics, and best practices of trauma informed case management, care coordination, and older adult services.
• Experience with transitions from institutional settings to community living.
• Knowledge of aging services, long-term care systems, Medicaid/Medicare, and community-based supports.
• High self-management and reliability: excellent organization, follow-through, flexibility and time management with minimal supervision.
• Strong communication skills (oral and written), including the ability to explain complex systems in plain language.

Pay: $95,000.00 - $110,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Education:

• Master's (Preferred)

Work Location: In person