Receptionist

Position title: Receptionist

Location: Plant City, FL

### Position Overview

The Receptionist serves as the first point of contact for clients, families, volunteers, donors, and community partners at a non profit ranch offering equine assisted therapy. This role blends traditional front desk responsibilities with the welcoming, mission driven spirit of a therapeutic ranch environment. The ideal candidate is organized, compassionate, and comfortable working in a setting that includes horses, outdoor activity, and diverse client needs.

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## Key Responsibilities

• Front Desk and Client Support

• Greet clients, families, and visitors with warmth and professionalism
• Answer phone calls, respond to emails, and manage general inquiries
• Assist clients with check in and check out procedures for therapy sessions
• Provide information about programs, schedules, and ranch policies
• Administrative and Office Management

• Maintain accurate records, forms, and documentation
• Schedule appointments, therapy sessions, and volunteer shifts
• Manage incoming and outgoing mail and deliveries
• Keep reception and common areas clean, organized, and welcoming
• Program and Staff Support

• Coordinate with therapists, instructors, and ranch staff to support daily operations
• Assist with event preparation, donor visits, and community outreach activities
• Help maintain client confidentiality and compliance with organizational policies
• Volunteer and Visitor Coordination

• Welcome and orient new volunteers
• Track volunteer hours and assist with communication
• Provide tours or basic ranch information to visitors when needed
• Ranch Environment Support

• Maintain comfort working near horses and outdoor facilities
• Communicate calmly and clearly in a dynamic environment
• Assist with light tasks related to ranch operations such as directing clients to arenas and ensuring safety protocols are followed

• Strong interpersonal and communication skills
• Prior administrative or receptionist experience preferred
• Ability to multitask and stay organized in a busy environment
• Comfort working around horses and outdoor settings
• Compassionate, patient, and supportive demeanor
• Proficiency with basic office software
• Experience in a non profit, therapy, or animal assisted program is a plus

Desired:

• Warm, welcoming, and mission driven
• Reliable and detail oriented
• Able to maintain professionalism with clients of all ages and abilities