Sr. Program Manager - Customer Success Programs

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Employer Industry: Internet of Things (IoT) and SaaS Solutions
Why Consider This Job Opportunity

• Salary up to $137,200 USD
• Performance-based bonus/variable pay and equity for eligible roles
• Flexible, employee-led remote working model
• Comprehensive health and parental leave plans
• Professional development stipend to support continuous learning
• Opportunity to work in a high-growth public company with a focus on innovation

What To Expect (Job Responsibilities)

• Manage core Customer Success cadences, including QBRs, risk reviews, and internal planning forums to ensure structure and follow-through
• Coordinate key Customer Success meetings and execution moments, ensuring alignment and accountability
• Maintain the Customer Success operating calendar, including planning cycles and key milestones
• Partner with Product and Customer Success leadership to manage the new product release calendar
• Track program effectiveness through defined KPIs and feedback loops for continuous improvement

What Is Required (Qualifications)

• Bachelor's degree from a 4-year institution; MBA is a strong plus
• 6-8 years of experience in program management, sales operations, or consulting, preferably in a high-growth B2B SaaS environment
• Proven success in leading cross-functional go-to-market programs that enhance sales execution
• Strong program management skills, including expertise in end-to-end delivery and defining KPIs
• Excellent communication skills with the ability to build trust and partner effectively with diverse stakeholders

How To Stand Out (Preferred Qualifications)

• Experience with B2B hardware and SaaS products
• PMP certification or Agile/Scrum Certification
• Familiarity with AI-powered tools to enhance program design and execution

#IoT #SaaS #ProgramManagement #RemoteWork #CareerGrowth
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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