Customer Success Operations Manager

Pinnacle Method Consulting's mission is to help job seekers reach their career peak by accessing top-tier opportunities. We are not a staffing firm or agency. Pinnacle Method does not hire for these roles—we systematically source and verify them from premier employers.
Employer Industry: Technology and SaaS for Legal Services
Why Consider This Job Opportunity

• Flexible work arrangement with the option to work remotely from anywhere in the United States or Canada
• Competitive benefits package including medical, dental, and vision insurance
• Attractive paid time off and parental leave policies
• Opportunity for career advancement and growth within a fast-paced, high-growth SaaS environment
• Chance to make a meaningful impact on customer success and operational efficiency

What To Expect (Job Responsibilities)

• Partner closely with Customer Success leadership to build and scale operational processes for onboarding, retention, renewals, and customer growth
• Develop and maintain reporting, dashboards, and performance metrics to track key customer success KPIs
• Lead cross-functional initiatives to enhance the post-sales customer journey, collaborating with various teams
• Own and optimize the Customer Success technology stack, ensuring data integrity and effective workflows
• Write and analyze SQL queries to extract and model data for business decisions and operational improvements

What Is Required (Qualifications)

• 8+ years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or a related role in a high-growth SaaS environment
• Strong analytical skills with hands-on experience in building dashboards and reporting; SQL proficiency required
• Proven ability to lead cross-functional initiatives and drive operational improvements
• Systems-oriented mindset with strong communication skills and ability to translate data into actionable insights
• Demonstrated ability to independently manage projects and ensure timely completion of deliverables

How To Stand Out (Preferred Qualifications)

• Hands-on experience with CRM and operational tools such as Salesforce, BI platforms, and customer success systems (e.g., Gainsight, Vitally, or similar)
• A demonstrated "get it done" mentality in fast-paced environments

#Technology #SaaS #CustomerSuccess #DataAnalytics #RemoteWork
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."
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