Director of Quality Management - SUD

PaRC
PaRC (Prevention and Recovery Center) is looking for talented healthcare professionals to join our team!
Part of the Discovery Behavioral Health family of brands, we are dedicated to helping our patients and their families cope with alcohol and substance abuse and find a path of hope, health and healing.
Our success and outstanding reputation for quality programs in the field of recovery depend on the motivated, enterprising and qualified professionals we recruit and retain. Our employees are caring and committed. They enable us to give exceptional and pioneering treatment and the tools individuals, and their families need to reclaim sobriety and pursue rich lives.
If you are looking for an organization that thrives on growth, celebrates diversity of thought, and rewards passionate execution, you've come to the right place. Because we put clients first, it is our honor to support and reward those who serve them.
Position Summary:
The Director of Quality Management (DQM) position works under the direct supervision of the CEO and works closely with the DBH CS&QM team. This position also collaborates with company executives and operations staff. The DQM maintains the highest professional and ethical standards, interfacing with all company staff, patients and stakeholders in a collegial manner. The DQM acts as a resource to the CEO and DBH CS&QM team as well as being a resource to facilities regarding policy and procedure adherence, regulatory compliance, risk reduction, accreditation conformance and evaluating and enhancing overall facility operations. This position assists the CEO in all regulatory aspects within the scope of the facility; and works directly with all facility departments by furnishing support inclusive of staff training, policy development, process/system implementation, utilization of best practices and assisting with clinical services and quality management functions. The DQM works with the CEO and the DBH CS&QM team to collect and aggregate data, furnish reports, identify trends, develop action plans and make recommendations to the CEO and facility operations staff, as appropriate, regarding the status of the quality management components of all facility departments, related training needs, identified action steps, and the status of progress and follow-up efforts. This position is also responsible for conducting COE reviews, developing quality action plans and providing guidance for compliance. Emphasis for this role is also on performing duties that maintain adherence to accreditation standards and state regulations specifically in the areas of Policies and Procedures as well as Complaints and Grievances.
Essential Job Functions:

• Assist the CEO in a leadership role and oversees any/all regulatory compliance initiatives within all departments.
• Assist in coordinating communications with the DBH Clinical Services and Quality Management Team members’ activities to improve productivity and increase efficiency in providing facility support.
• Responsible for handling the complaints and grievances process including response, monitoring of trends and providing reports for review and improvement.
• Responsible for the development and monitoring of various reports, CAPs, QAPs, and other quality and compliance instruments.
• Guide standardization and uniformity in department tools and facility interventions.
• Provide ongoing development of processes/systems to increase efficiency and uniformity within the department and across the company.
• Identify trends and patterns in data collected to maximize certainty in the delivery of quality clinical results and enhanced regulatory compliance.
• Provide guidance, as needed, to department staff and field staff for emergent issues.
• Identify department, division and company training needs and implement and deliver trainings to address these needs.
• Develop/deliver trainings for accreditation/licensure compliance and assist in accreditation/licensure readiness/surveys both on and off site.
• Directs and guides the development, revision and implementation of company and state specific policies, procedures, protocols and forms, including regular review and monitoring of the approval process.
• Coordinates and conducts onsite surveys and focused reviews of company facilities, as appropriate.
• Summarizes findings and recommendations, as well as facility, Region and Division trends in formal reports.
• Conducts on‐going monitoring/maintenance and follow up regarding facility clinical quality components.
• Conducts onsite and telephonic internal sentinel event investigations, as requested.
• Works in conjunction with the CEO, DBH Clinical Services and Quality Management, Division President, Regional Directors and Program Directors/Facility Managers to initiate and facilitate the process of developing and implementing training and / or other mechanisms to enhance clinical services and quality management efforts, ensure compliance with all regulatory guidelines, assist with risk management efforts and provide guidance for conformance with company policies and procedures.
• Responsible for oversight of and assistance with compliance to accreditation standards for all facilities and assists with on‐site accreditation visits as well as the development of required responses
• Establishes and maintains positive working relationships with all regulatory agencies and accreditation entities.
• Assists with the diligence and integration process for new facility-based programs and initiatives.
• Interfaces with facility and management staff in efforts to enhance the quality of facility operations.
• Assists with monitoring, tracking and trending of facilities’ clinical and quality services components.

Knowledge, Education, and Experience:

• Bachelor’s degree in social work, psychology, public health or a related field or equivalent work experience. (Master’s preferred)
• A minimum of five years of experience in the field of substance abuse / behavioral health are required.
• Has working knowledge of Federal and State rules and regulations related to behavioral health /substance abuse
• Is familiar with accreditation standards.
• Leadership, education and training, and customer service skills, as well as, an understanding of the principles of Clinical Services, Quality Management, Compliance, and Policy Management are required.
• Experience in developing and implementing trainings.

Employment Status: Full time
Schedule: Monday-Friday 8am-5pm
Work Location: On Site - Houston, TX
Compensation: Pay Range: $95,000-125,000 salary
Discovery Behavioral Health seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.