Lead Software Engineer - Dynamics 365
Role summary
Publix is seeking a Lead Software Engineer to join their Dynamics 365 and Power Platform team in Lakeland, FL. This hybrid role involves leading a team of engineers and serving as the technical authority for their Microsoft Dynamics 365 Customer Service Premium environment, including Omnichannel, Copilot Voice Agents, Power Automate, and Dataverse. The candidate will design, architect, and implement scalable solutions, focusing on customer experience and operational efficiency. Key responsibilities include configuring contact center technology, building AI-powered bots, developing Dataverse solutions with C#/.NET, and creating Power Automate flows and Power Apps. Close collaboration with business and IT stakeholders is essential.
Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states.
From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership.
Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix.
We are seeking a Lead Software Engineer to join our Dynamics 365 and Power Platform team. The successful candidate will lead a group of engineers and act as the technical authority for our Microsoft Dynamics 365 Customer Service Premium environment—including Omnichannel, Copilot Voice Agents, Power Automate, and Dataverse. This role involves close collaboration with business and IT stakeholders to design and implement scalable solutions that improve customer experience and enhance operational efficiency throughout Publix.
Location: Hybrid (Lakeland, FL)
Work Model: Enjoy the best of both worlds—collaborate in person and innovate remotely.
Why Join Us?
- Hybrid Flexibility: Work remotely when you need focus time and join us onsite for high-impact collaboration and brainstorming sessions.
- Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness.
- Cutting-Edge AI Projects: Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges.
- Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.
Your Impact
- Lead end-to-end planning, delivery, and continuous improvement of contact center technology solutions, driving alignment between engineering execution and business outcomes.
- Design and configure voice and messaging channel experiences, including workstream setup, routing rules, and escalation paths.
- Architect and build Copilot Studio agents, including voice-enabled bots and self-service flows integrated with Dataverse, APIs, and enterprise back-end systems.
- Develop Dataverse solutions including data modeling, security role design, business rules, and custom C#/.NET plug-ins to support scalable, enterprise-grade implementations.
- Build and maintain Power Automate cloud flows and Power Apps (model-driven and canvas) to streamline operations, automate manual processes, and improve agent efficiency.
- Partner with business stakeholders to translate operational requirements into technical solutions and drive adoption of new capabilities.
