Senior Billing Manager

Austin, Texas, United StatesRemoteFull TimeSeniorPosted 2 months ago

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Role summary

Qualia is seeking a Senior Billing Manager to lead its invoice-to-cash process and optimize SaaS billing operations. Reporting to the Controller, this role is crucial for scaling billing infrastructure and ensuring a positive customer financial experience. The manager will lead a team, oversee the billing and collections lifecycle for B2B SaaS subscriptions, ensure financial compliance, and drive process improvements through automation. Key responsibilities include cross-functional collaboration, reporting on billing metrics, and resolving high-priority customer billing issues. The ideal candidate has 7+ years of billing operations experience, including 2-3 years of direct management, and strong technical proficiency with billing and CRM systems like Ordway and Salesforce.

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.

WHAT YOU'LL WORK ON

We are looking for an experienced and strategic Senior Billing Manager to lead our invoice-to-cash process and optimize our SaaS billing operations. Reporting to the Controller, you will play a critical role in supporting Qualia's rapid growth by scaling our billing infrastructure and ensuring a frictionless financial experience for our customers. Whether you are joining us in our vibrant Austin or SF Bay Area office, you will lead a dedicated team to drive efficiency, accuracy, and automation across all billing functions.

RESPONSIBILITIES

Team Leadership: Manage, mentor, and scale a high-performing billing operations team, fostering a culture of continuous learning and excellence

Billing Operations: Oversee the billing, invoicing, and collections lifecycle for our diverse portfolio of B2B SaaS subscriptions and usage-based products

Financial Compliance: Partner with the Accounting team to ensure accurate revenue recognition and strict adherence to internal controls and financial compliance standards

Cross-Functional Collaboration: Work closely with Sales, Customer Success, RevOps and Legal teams to proactively resolve complex billing inquiries, contract questions, and ensure seamless customer onboarding

Process Optimization: Drive process improvements and automation initiatives within our core billing architecture (including Salesforce, Ordway, and Stripe) to reduce manual tasks and improve accuracy

Reporting & Analytics: Monitor and report on key billing metrics (e.g., AR aging, collection metrics, billing efficiency), providing actionable insights to senior leadership

Issue Resolution: Serve as the primary point of escalation for high-priority customer billing issues, ensuring they are handled with both urgency and empathy

YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH

Experience: 7+ years of progressive experience in billing operations, revenue operations, or accounting

Leadership: At least 2-3 years of direct management experience with a passion for developing talent

SaaS Expertise: Deep understanding of B2B SaaS business models, specifically managing complex subscription and usage-based billing structures

Systems Knowledge: Strong technical proficiency with major Billing and CRM systems; hands-on experience with Ordway and Salesforce is highly preferred

Analytical Mindset: Excellent problem-solving skills with the ability to dive deep into data and translate findings into scalable operational improvements

Communication: Exceptional cross-functional communication skills, capable of explaining complex financial/billing concepts clearly to non-finance stakeholders and customers

Agility: A detail-oriented approach combined with the strategic vision required to thrive in a fast-paced, high-growth tech environment

Data-savvy: With proven track record working with large datasets and ensuring data accuracy and completeness

While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire.

WHY QUALIA

Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.

Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.

We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.

By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our Employee Data Privacy Notice.

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