Customer Retention Manager

Full-Time Customer Retention Manager | $20/hr + Commission

💰
**$20/hour + commission opportunities | 40 hours/week | M–F 9–5
About Us:

We’re a

f

ast-growing SaaS CRM built specifically for home service providers — helping contractors, technicians, and service businesses run smarter and grow faster. In four years, we’ve gone from startup to a platform that real businesses rely on every day, and we’re not slowing down.
We’re a

s

mall, tight-knit team that moves fast, communicates openly, and genuinely enjoys what we do. There’s no corporate red tape here — if you have an idea, it gets heard. Our team works directly alongside leadership, and the people who take care of our customers get taken care of in return.
Why You

’l

l Love Working Here:
∙ No co

r

porate nonsense — flat structure, direct communication, and real access to decision-makers
∙ Your

v

oice matters — we actively want employee input to make our product better
∙ We’re

growing fast — four years in and expanding, which means real opportunities to grow with us
∙ Small

team, big impact — your work is visible and valued, not lost in a sea of departments
∙ We li

k

e to have fun — good culture, good people, and a team that actually looks out for each other
What Yo

u’

ll Be Doing:
∙ Guidi

n

g customers through the entire journey — from free trial all the way to active subscription
∙ Setti

n

g up new accounts and helping customers import and organize their data so they’re set up for success from day one
∙ Hosti

n

g Zoom calls to onboard new customers, walk them through the platform, and build lasting relationships
∙ Servi

n

g as the primary point of contact throughout each customer’s journey — they know your name and trust you
∙ Handl

i

ng support inquiries via text, email, and phone
∙ Troub

l

eshooting issues quickly and confidently so customers stay engaged and see real value in the product
∙ Ident

i

fying customers who may be at risk of churning and proactively reaching out to keep them on board
What

We’r

e Looking For:
∙ A peo

p

le person who builds rapport easily and makes customers feel confident and supported
∙ Stron

g

communicator — written, verbal, and on video calls
∙ Organ

i

zed and detail-oriented — you’re managing multiple customer relationships at once and nothing slips through the cracks
∙ Comfo

r

table learning and clearly explaining software tools (CRM or SaaS experience is a big plus)
∙ A nat

u

ral problem-solver who stays calm and helpful under pressure
∙ Previ

o

us customer success, account management, or customer service experience preferred
∙ Good

w

ork ethic and someone who genuinely takes pride in the customer experience
Compe

nsat

ion & Hours:
∙ $20/h

o

ur to start ∙ Commis

s

ion opportunities on top of your base pay — your conversions are rewarded ∙ Full-t

i

me, 40 hours/week — Monday through Friday, 9am–5pm**