Senior UX Researcher (AI/ML - Healthcare/SaaS)

Senior UX Researcher - AI-Driven Feedback & Analysis
Remote U.S. (designated states)
This position is fully remote and may be performed from one of the following U.S. states: AL, AZ, FL, GA, IN, KS, MA, MI, MS, NC, NV, OR, PA, SC, TN, TX.
At Raintree, we are redefining healthcare by embedding AI-first systems into every facet of our product experience. As a Senior UX Researcher, you will play a pivotal role in shaping the way we gather, analyze, and leverage continuous feedback to drive data-centric, user-validated design decisions. Your expertise will help us build intelligent feedback loops that not only adapt to the needs of healthcare providers and patients but also evolve with the products, ensuring an experience that’s both intuitive and impactful.
In this role, you will work closely with cross-functional teams to design innovative, AI-powered research strategies that enable us to iterate quickly and continuously improve user experiences across the product lifecycle. You’ll collaborate closely with cross-functional teams to evaluate adoption trends, uncover user behavior patterns, and identify opportunities to enhance engagement and outcomes across the product lifecycle. Your insights will directly influence product strategy, ensuring that our solutions are informed by both human behavior and AI-driven analytics.
Key Responsibilities

• Drive AI-Enhanced Product Insights: Use AI-powered tools to gather and analyze user behavior, feedback, and large-scale datasets (qualitative and quantitative). Apply advanced behavioral data analysis techniques to uncover patterns, pain points, and opportunities that feed into AI-driven design decisions and product optimization.
• Leverage Continuous Feedback Systems: Collaborate with Data Science and Product teams to build real-time feedback loops that allow for dynamic product adjustments based on user input and usage patterns. Ensure that insights are continuously fed into the product development cycle to drive rapid iterations and long-term improvements.
• Collaborate Closely with Cross-Functional Teams: Work closely with commercialization stakeholders to ensure analytics, reporting, and insights are aligned with team needs and product roadmaps.
• Establish and Scale AI-Infused UX Research Practices: Work alongside the Director of User Experience Design to define AI-first research methodologies, integrating them with traditional UX research techniques. Build scalable processes that ensure data integrity, consistent feedback collection, and alignment with AI-driven product development.
• Lead UX Research and Testing: Create and execute AI-assisted research strategies, including A/B/multivariate testing, to validate new features, enhance user experiences, and optimize AI model accuracy. Employ both traditional and AI-augmented methods to validate assumptions and drive design improvements.
• Communicate Insights with Impact: Synthesize and present AI-driven insights and research findings to a broad set of stakeholders. Use data visualization and storytelling to convey complex findings and actionable recommendations in a way that fosters informed, data-driven decision-making across the organization.

Minimum Requirements

• 5+ years of UX Research experience, with a focus on using AI/ML tools and feedback loop systems to enhance product design and user experience. Experience in complex domains like healthcare is a plus.
• Relevant degree (Human-Computer Interaction, Psychology, Data Science, Behavioral Science, Information Science). Advanced degree preferred. Extensive experience may substitute for education.
• Proven experience defining and scaling research methodologies that integrate AI/ML tools with traditional qualitative and quantitative UX practices to improve research velocity and data integrity.
• Expertise in AI-driven research methods including behavioral data analysis, A/B/multivariate testing, and large-scale surveys with an emphasis on integrating AI for actionable insights.
• Expertise with AI-enabled product analytics tools and tools that collect behavioral data to inform continuous optimization. Direct experience utilizing Pendo is a plus.
• Strong ability to interpret large datasets, identify patterns, and generate actionable insights that can be continuously refined through feedback loops and machine learning.
• Exceptional storytelling and communication skills to convey research findings in a clear, compelling manner, especially when working with teams that use AI/ML models to implement product changes.
• Ability to manage multiple projects in a fast-paced, evolving AI-driven environment while maintaining focus on long-term impact.

Preferred Skills

• Proficiency in analyzing complex data with tools like Python, R, or advanced SQL for AI/ML integration, statistical modeling, and creating dynamic feedback loops.
• Proficiency in data visualization tools (e.g., Tableau, Looker, Power BI) to present research insights and monitor performance.
• Familiarity with Agile environments and experience collaborating in cross-functional teams working with AI-first methodologies.
• Experience with healthcare IT systems (e.g., EHRs/EMRs, patient portals, clinical workflows.
• Knowledge of HIPAA regulations or healthcare security/privacy requirements, ensuring AI-driven insights comply with healthcare standards.

Why Join Us?

• Impact: Be part of a mission-driven company focused on transforming Therapy through technology.
• Innovation: Work with cutting-edge technologies in a rapidly growing sector.
• Collaboration: Thrive in a collaborative, dynamic work environment that values creativity, diversity, and excellence.
• Growth: Opportunities for professional development and career progression in a fast-growing company.

Our Perks
Remote Work/Work From Home
Paid Time Off/11 Paid Holidays/Year-End Holiday Break
Health, Dental, Vision, HSA/FSA
401K with Company Match
Disability & Life Insurance
Employee Assistance Program
Paid Parental Leave