Mainframe Automation Engineer-7
Role summary
This full-time, onsite role is for a ServiceNow Architect in Atlanta, GA. The position requires deep knowledge and experience in ServiceNow ITSM and ITOM modules, including developing workflows, customizing forms, and utilizing ServiceNow VA and Now Assist. The architect will be responsible for leading the design and implementation of ServiceNow automation workflows, integrating ServiceNow with monitoring, AI Ops, and automation tools like PagerDuty and Ansible. Understanding of on-prem and AWS infrastructure is necessary for integration and automation execution. The role involves leading discussions with stakeholders, planning new features, and guiding offshore/onshore teams.
Atlanta, Georgia 30033 Posted March 29th, 2026
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Job Type: Full Time
Job Category: IT
Job Description
Role: ServiceNow Architect
Location: Atlanta, GA
Fulltime
Job Description
Must Have Technical/Functional Skills
Deep knowledge and experience in ServiceNow ITSM, ITOM modules
Experience in developing workflows, customizing forms in ServiceNow
Experience in ServiceNow VA and Now Assist
Experience in integrating ServiceNow with monitoring, AI Ops and automation tools (PagerDuty, Ansible)
Understanding of on-prem and AWS Infra/application components to Integrate and execute automations
Understanding of monitoring and AI Ops tools
Roles & Responsibilities
Lead design and implementation of ServiceNow automation workflows in ITSM, ITOM modules
Lead the discussion with application and infra stakeholders, conduct workshops to understand and finalize the requirements
Design and solution integration of ServiceNow with IT Ops, monitoring and automation tools
Planning and implementation of new features in ServiceNow (ServiceNow VA, Now Assist)
Lead and guide offshore/onshore teams to track and implement the solution as per the expectations
Required Skills
PERFORMANCE ARCHITECT