Sr. Software Engineer / Contact Centre Innova-7

Ontario, CanadaOnsiteFull TimeSeniorPosted 2 months ago

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Role summary

We are seeking a Senior Software Engineer specializing in Contact Center Technology to design, develop, and maintain solutions for contact center platforms. This role involves enhancing customer communication systems, integrating various technologies like CRM and APIs, and optimizing system performance. The ideal candidate will have strong experience in contact center technologies, application development using languages such as Java or .NET, and knowledge of APIs, integrations, and cloud platforms. Preferred qualifications include experience with CRM systems and DevOps tools. This is a full-time, onsite position in Toronto, ON.

Toronto, Ontario M5V 3L9 Posted March 29th, 2026

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Job Type: Full Time

Job Category: IT

Job Description

Job Title: Sr. Software Engineer – Contact Centre Innova
Primary Skill: Contact Center Technology
Location: Toronto, ON
Job Type: Full-Time (Onsite)

Job Description:
We are seeking a Senior Software Engineer – Contact Centre Innova to design, develop, and maintain solutions for contact center platforms. The ideal candidate will work on enhancing customer communication systems, integrating contact center technologies, and improving overall service efficiency.

Key Responsibilities:

Design, develop, and maintain contact center applications and integrations.

Work with Contact Centre Innova platform to support customer service operations.

Integrate contact center solutions with CRM systems, APIs, and enterprise applications.

Troubleshoot and resolve application and system issues.

Collaborate with cross-functional teams to deliver scalable and reliable solutions.

Optimize system performance and ensure high availability.

Participate in code reviews, testing, and deployment activities.

Maintain technical documentation and support ongoing enhancements.

Required Skills & Qualifications:

Strong experience in contact center technologies and application development.

Experience working with Contact Centre Innova or similar platforms.

Proficiency in software development languages such as Java, .NET, or similar.

Knowledge of APIs, integrations, and microservices architecture.

Experience with cloud platforms and enterprise application environments.

Strong troubleshooting and problem-solving skills.

Preferred Qualifications:

Experience with CRM systems and customer engagement platforms.

Familiarity with DevOps tools and CI/CD pipelines.

Experience in enterprise contact center environments.

Required Skills

CLOUD SECURITY ENGINEER

DEVOPS ENGINEER

SENIOR EMAIL SECURITY ENGINEER

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