Remington Hospitality Verified
Hospitality, Hotel Management, Real Estate
Front Office Manager
Tarrytown, New York, United StatesOnsiteFull TimeManager / HeadPosted 2 months agoVisa sponsorship available
Role summary
The Front Office Manager will oversee all front office operations, ensuring exceptional guest experiences. Responsibilities include managing front desk staff, handling guest check-ins and check-outs, resolving guest complaints, and operating the MICROS system. This role requires strong leadership, customer service, and problem-solving skills to maintain high standards of guest relations and operational efficiency.
What You Will Be Doing
- Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
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