Site Reliability Engineer

### Who you are
- BS in Computer Science, Information Systems, or related field (or equivalent experience)
- 2–4 years of experience in site reliability engineering, DevOps, or cloud operations
- Experience with cloud platforms (Azure or AWS), including services such as AKS, ECS/EKS, Functions/Lambda, S3, and Blob storage
- Proficiency with infrastructure-as-code and automation (Terraform, Ansible, YAML, Python, Bash, PowerShell)
- Strong Linux engineering skills; working knowledge of Windows administration
- Experience supporting production environments and participating in on-call rotations
- Familiarity with web servers and middleware (Nginx, Apache Tomcat)
- Experience with CI/CD tools (GitLab, Git, or similar)
- Strong written, oral, and interpersonal communication skills
- Experience with monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios)
- Knowledge of performance analysis and system vulnerability remediation
- Cloud certification (AWS or Azure) preferred
- Familiarity with restaurant industry SaaS platforms and customer-facing applications

### What the job involves
- The Site Reliability Engineer II will be responsible for supporting, enhancing, and maintaining Restaurant365’s cloud infrastructure and applications
- Qualified candidates will demonstrate growing expertise in site reliability practices, with skills in incident response, system monitoring, automation, and performance troubleshooting
- You will collaborate with DevOps, development, and infrastructure teams to resolve moderately complex issues, propose improvements, and strengthen the reliability, scalability, and security of our SaaS platform
- Respond to production incidents, perform triage and troubleshooting, and contribute to post-incident analysis
- Identify and automate manual processes to improve efficiency and reduce risk
- Enhance and evolve monitoring tools and platforms to improve observability
- Promote and apply best practices for reliability, scalability, and performance across engineering
- Implement and support cloud automation using Terraform, Ansible, or CloudFormation
- Work within change management protocols to provide maximum uptime for production systems
- Participate in on-call rotation, providing 24x7 support for incidents and contributing to root cause analysis
- Partner with developers, architects, vendors, and IT teams to ensure reliable system operations
- Research and remediate vulnerabilities in coordination with security teams
- Maintain documentation of infrastructure, monitoring, runbooks, and incident response procedures
- Apply company policies and procedures when handling operational tasks and incidents
- Suggest and implement improvements to operational processes and monitoring practices
- Contribute to technical diagrams, documentation, and runbooks for system reliability
- Expand expertise in cloud services (Azure, AWS, or GCP) and container platforms (EKS, ECS, AKS)
- Build proficiency with observability and monitoring tools (Prometheus, Grafana, ELK, Site24x7, Nagios)
- Develop scripting and automation skills using Python, Bash, PowerShell, or similar
- Participate in planning discussions by contributing technical input on system stability and reliability

### Benefits
- Fully Covered Health Insurance: R365 provides comprehensive medical, dental, and vision coverage—100% paid for full-time employees.
- Flexible Time Off: Recharge when you need, so you can stay energized and focused.
- 401k with employer math.
- Stock options to purchase equity.
- Health Savings and Flexible Spending Accounts.
- Employee discount programs to lifestyle vendors and servcies.
- Annual learning and development reimbursement.
- Access to LinkedIn Learning.
- Employee recognition and TIP program.
- Fertility guidance and support.
- Online legal solutions.
- Paid parental leave.
- Disability insurance.
- Pet and life insurance.
- Wellness programs.
- Health concierge and support.
- Meditation and mindfulness courses.
- Gym discounts and virtual fitness classes.