HRIS Program Manager
Role summary
This 6-month contract role, with a high possibility of extension, focuses on managing and governing Standard Operating Procedures (SOPs) across all People Operations domains. The Program Manager will partner closely with various teams, including COEs, regional partners, and People Tech, to develop clear, scalable operating workflows and ensure process integrity. Key responsibilities include driving SOP creation and approval, maintaining a centralized tracker, building enablement resources, coordinating testing efforts, and ensuring operational readiness for critical cutover activities. The ideal candidate is highly structured, detail-oriented, and excels at translating complex processes into actionable documentation.
Title: Program Manager I
Location: Chicago, IL or Dallas, TX
Duration: 6 months (with high possibility of extension)
Description:
The ideal candidate is highly structured, detail-oriented, and excels at translating complex processes into clear, scalable operating workflows. This individual partners closely with COEs, regional partners, Tier 2 SMEs, People Ops pod leads, and People Tech to build a best-in-class People Ops delivery model.
Manage End-to-End SOP Ownership & Governance
Own the development of Day-to-Day operational SOPs across all People Ops domains (Core HR, Compensation, Benefits, Absence, Recruitment, Payroll).
Drive creation of Draft 2 SOPs with full E2E detail by end of February.
Partner with Tier 2 SMEs to incorporate country-specific nuance and operational guidance.
Facilitate cross-functional review cycles with COEs and process owners to identify and close gaps.
Manage SOP approvals and signoffs ahead of Service Rehearsals and go-live.
Maintain a centralized SOP tracker capturing status, reviewers, approvals, and update timelines.
Build enablement resources and content for employees and communications for change management.
Drive Testing Alignment & Process Integrity
Update SOPs and reference documentation within 48 hours of configuration changes detected during E2E2/E2E3 testing.
Partner with QA and People Tech to ensure process documentation accurately reflects system behavior.
Participate in cross-pod functional rehearsals to validate process flows and identify required refinements.
Enable Operational Readiness & Change Adoption and Cutover Activities
Drive process readiness for Service Rehearsals and Production cutover.