Instructional Designer

United StatesRemoteFull TimePosted 1 month agoVisa sponsorship available

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Role summary

Roadie is seeking an Instructional Designer to create engaging learning materials for their Customer Experience (CX) team. This remote role involves collaborating with cross-functional teams to design, develop, and implement training programs, including digital content, presentations, and tutorials. The ideal candidate will have 3+ years of experience in instructional design, a strong understanding of adult learning theory, and proficiency with LMS/CMS platforms. Experience with Articulate Storyline and Vyond is preferred. Strong project management, communication, and analytical skills are essential for success in this fast-paced, agile environment.

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.

As an Instructional Designer at Roadie, you will be responsible for developing engaging, interactive and effective learning materials and resources tailored to the unique needs of our Customer Experience (CX) team. You will collaborate closely with cross-functional teams, including product managers, content creators, and subject matter experts, to design and deliver high-quality training programs and resources that empower our remote workforce to succeed.

What You’ll Do:

Collaborate with CX stakeholders to conduct needs assessments, identify learning objectives and appropriate learning strategies for the CX team

Design, develop, and implement a variety of instructional materials, including digital learning materials, presentations, tutorials, videos, job aids, and other resources, using instructional design principles and best practices

Create interactive and engaging learning experiences that cater to diverse learning styles and preferences

Conduct learning evaluations to measure the effectiveness and impact of learning interventions, from reaction through results

Continuously iterate and improve upon instructional materials based on content feedback from facilitators, learnings and need analysis data

Stay abreast of industry trends and emerging technologies in instructional design and adult learning to inform the development of innovative learning solutions

Collaborate with external vendors and partners as needed to augment in-house expertise and resources

Provide guidance and support to internal teams and stakeholders on instructional design principles and best practices

What You Bring

Bachelor's or Master’s degree in Instructional Design, Education, Learning Sciences, or a related field

Proven experience (3+ years) in instructional design, e-learning development, and instructor-led training

Strong knowledge of instructional design principles, adult learning theory, learning evaluation and instructional technology tools and platforms

Experience with learning management systems (LMS) and content management systems (CMS)

Experience using Articulate Storyline, Rise, and Reach preferred

Experience using Vyond or similar software is preferred

Excellent project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines

Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders

Strong analytical skills, using data to inform the learning strategy and execution

Creative problem-solving skills and a passion for designing innovative learning solutions

A bias for action, thriving in a fast-paced, agile environment

Why Roadie?

Competitive compensation packages

100% covered health insurance premiums for yourself

401k with company match

Tuition and student loan repayment assistance (that’s right - Roadie will contribute directly to your existing student loans!)

Flexible work schedule with unlimited PTO

Monthly 3-day weekends

Monthly WFH stipend

Paid sabbatical leave- tenured team members are given time to rest, relax, and explore

The technology you need to get the job done

Ready to apply?

You'll be redirected to Roadie's application page.

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