Office Administration Associate

Tempe, Arizona, United StatesFull TimeEntry-level (exp-based)Posted 2 months ago

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Role summary

The Office Administration Associate is responsible for managing and streamlining financial and administrative tasks, including processing checks, resolving returned check issues, updating vendor information, and reconciling payments. This role requires meticulous attention to detail, strong organizational skills, and effective communication to ensure the accuracy and efficiency of financial operations. The ideal candidate will be proactive, able to adapt to new software, and work independently in a fast-paced environment. This is an onsite position located in Tempe, AZ.

What we do and why we do it

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

How it’s going (and growing)

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the role:

The Office Administration Associate plays a crucial role in managing and streamlining various financial and administrative tasks within the organization. This role involves meticulous attention to detail and a proactive approach in handling a wide range of responsibilities, from processing checks to maintaining accurate vendor information. The ideal candidate will possess strong organizational skills, the ability to communicate effectively with different teams, and a commitment to ensuring the accuracy and efficiency of financial operations.

Responsibilities:

Print, review, and mail all check payments to all customers.

Investigate and resolve issues related to returned checks, including searching for correct remittance addresses and re-mailing checks as necessary.

Process incoming returned checks by coordinating with various teams regarding the return and shredding them when applicable.

Contact the vendor team for accurate remittance addresses, if not located on the invoice.

Assign tasks related to returned HOA checks to the appropriate team member when information is insufficient.

Create tasks for the property accounting team regarding received owner contributions.

Update vendor information in the system, when applicable.

Post Owner and Resident payments in the system utilizing a scanner, as well as reconcile payments against applicable ledgers.

Create bank deposits for incoming check payments when the scanner is not an option and take payments to the bank as needed.

Print and mail out weekly and monthly financial statements to owners as well as all other correspondence and notices as requested.

Reach out to corresponding teams for necessary information to complete deposits accurately.

Respond to internal inquiries and manage utility credit tasks, including billback checks.

Upload permits to the appropriate property as required.

Assisting in opening, categorizing, and scanning incoming mail documents.

Other responsibilities as assigned.

Printing of AP manual checks

Qualifications:

At least 1-2 years of experience in accounting, office management, or a related role is preferred.

Ability to quickly adapt to new software tools.

Exceptional attention to detail and accuracy in handling financial data and processing transactions.

Excellent written and verbal communication skills, with the ability to effectively communicate with various teams and external vendors.

Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple deadlines in a fast-paced environment.

Able to work independently and take initiative.

Proactive in identifying and resolving issues, with a strong analytical mindset and the ability to make well-informed decisions.

Location: Tempe, AZ

Any offer of employment is conditioned upon the successful completion of a background investigation.

Compensation:

$20.00 - $22.00 hourly. The compensation range may be adjusted based on experience and location.

Pay Transparency

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

Competitive & Unique Benefits Package

Generous PTO Policy

12 Paid Holidays

Volunteer Time Off

Paid Parental Leave

401k Program

Wellness and home office/cell phone subsidies

Robust health, dental, vision insurance, and more

Wellness and home office/cell phone subsidies

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Commitment to Equal Employment Opportunity

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.

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