Lead Product Designer

### Who you are
- Bachelor's or Master's degree in Human-Computer Interaction, Interaction Design, UX Design, or equivalent experience
- 8+ years of experience as a Product/UX Designer, with a strong portfolio showcasing web and/or mobile application designs, ideally within enterprise software or SaaS
- Success working collaboratively in matrixed organizations and partnering across design, product, engineering, and executive stakeholders
- Experience leading projects end-to-end (timeline, scope, strategy)
- Experience designing consumer-grade interfaces in enterprise or platform contexts
- Ability to design for complex, data-rich enterprise systems – solving for scale, not just single pages
- Comfortable working across different levels of fidelity, from experience models and flows, through lo-fi prototypes, to polished design comps and skilled in choosing when to use each
- Proficiency in a variety of prototyping tools, ranging from Figma to AI-driven environments like Cursor, to accelerate design exploration, explore interactivity and demonstrate technical feasibility
- Strong storytelling and influencing skills; able to align diverse teams around a shared vision
- Experience leveraging user research and analytics to inform design decisions
- Experience designing AI-driven interfaces across various modalities—such as conversational UIs, AI agents, or human-in-the-loop systems, with understanding of LLM capabilities and limitations, and ability to craft interaction patterns that align the constraints of AI reasoning and response generation
- Demonstrated ability to navigate high levels of ambiguity and fragmented landscapes
- Expertise in design systems, accessibility, and design operations at scale
- Technical Prototyping Fluency: Comfort reading and working with frontend code (HTML, CSS, JavaScript) to build functional prototypes using AI-assisted development tools, enabling rapid testing of interaction concepts beyond static mockups
- You are a creative problem solver who experiments with new tools and methods to find the best solution
- As a natural player-coach, you thrive on balancing strategic design with hands-on execution and lifting up those around you
- You are passionate about crafting modern experiences that meet everyday expectations, making them enjoyable, intuitive, and ensuring they just work
- At your core, you navigate technical constraints with the belief that great design turns complexity into clarity

### What the job involves
- As a Lead/Principal UX Designer for Agentforce, you will be a key contributor shaping the behavioral architecture that defines how Employee Agents interact across Salesforce
- You will collaborate with design and technical leaders to define the patterns that guide how agents communicate, hand off work, use memory, and coordinate in real time
- Your work will help establish industry-defining experiences that enable enterprise workforces to plan, execute, and collaborate effectively with autonomous agents
- You'll work by making, using prototypes to explore possibilities, validate assumptions, and chart the path toward coherent, scalable agent experiences
- Your contributions will help ensure agent behaviors and interactions scale across clouds, surfaces, and customer workflows, creating experiences that feel reliable, intentional, and valuable wherever they appear
- Define how autonomous agents communicate, coordinate, and collaborate with humans and each other across the Salesforce ecosystem
- You'll contribute to the behavioral vocabulary that becomes the foundation for emerging enterprise AI experiences
- Use tools from Figma to AI-driven environments to rapidly bring ideas to life, test assumptions, and chart the path forward
- Your prototypes will demonstrate what's possible and align teams around a shared vision
- Craft interaction models and patterns that work across Salesforce, Slack, and the entire platform
- You'll solve for consistency and intentionality in systems that serve millions of users across diverse workflows
- Guide teams from uncertainty to a shared north star through strong vision setting, storytelling, and principled design decisions
- Partner with conversation designers, content designers, researchers, product managers, and engineers to create cohesive agent experiences, bringing diverse perspectives together around a common goal
- Mentor designers, share knowledge, and contribute to a rich collaborative design culture
- Your impact will be measured by how well the experiences you create meet and exceed customer needs

### The application process
- Application Requirements: Submit a resume with a portfolio (and password if you have one!) showcasing your product design work, design process, and experience

### Benefits
- Medical Care
- Life Insurance
- Retirement Savings
- Employee Assistance Programs
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year