Account Program Manager 3 (Aerospace)

Rubbercraft is seeking a Customer Account/Program Performance Manager 3 (Aerospace) who is responsible for the day-to-day management, sustainment and growth of key accounts by owning the representation of Key Accounts across Rubbercraft departments. Builds strong relationship with customers based on prompt and active communication, , providing prompt status updates and required information from other departments at Rubbercraft. Owns and manages Key Account Scorecards, partners with departments to achieve 100% quality and 100% on time delivery ratings. This position also includes responsibilities for order entry, ERP/MRP ownership related to change orders and updates to sales orders in the system, as well as general administrative tasks to support account management and operational efficiency.

About RCC: Rubbercraft is a trusted leader in engineered elastomer solutions serving aerospace, defense, and industrial markets. Our team designs and manufactures precision-molded seals, gaskets, and custom rubber components that perform in the most demanding environments. We take pride in craftsmanship, collaboration, and a culture built on innovation and reliability.

Reporting Structure

• Direct Line – Commercial Director

Working Conditions

• Onsite at Rubbercraft, Long Beach, California
• Travel 10% to training locations, customer and supplier locations
• Standard office environment
• Work requires substantial visual concentration on detail.
• Working conditions are normal for a manufacturing environment.
• Must be able to work from written and verbal instructions.
• Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE
• May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes.
• Standing: 30% \*percentage is approximate and may vary depending on work task / Sitting: 70% \*percentage is approximate and may vary depending on work task / Lifting (in pounds): up to 20 pounds / Pushing (in pounds): up to 20 pounds / Mental/Visual: use of computer / Workspace (line, cube, etc): Office or Cube

Main Duties and Responsibilities:

• Acts as the primary point of contact for designated customers at the Rubbercraft manufacturing location
• Ensures strong customer service and satisfaction by coordinating resources to support quality and on-time delivery performance
• Owns and manages Key Account Scorecards; maintains customer portals and utilizes EDI systems
• Provides analysis to ensure backlog alignment with customer requirements
• Partners with Operations, Engineering, Quality, and Supply Chain to prepare delivery schedules and support customer commitments
• Supports and helps lead customer meetings, calls, and visits, ensuring stakeholders are aligned and actions are tracked
• Builds and maintains relationships within customer organizations and related stakeholders
• Resolves customer issues and provides timely, effective solutions
• Interfaces with estimating to support RFQs and customer requirements
• Owns administrative aspects of order management, including order entry, ERP/MRP updates for change orders, and sales order modifications
• Ensures customer documentation is properly distributed and retained
• Travels to customer sites as needed
• Assumes additional responsibilities as required

Job Specifications:

Any combination of education and experience providing the required skill and knowledge for successful job performance will be considered.

Education: Bachelor’s degree or equivalent experience

Years Experience: 7+ years of experience in Customer Service, Inside Sales, Account Management, or Technical Sales supporting OEM Aerospace accounts (e.g., Boeing, Lockheed, Gulfstream, Northrop, Airbus, Raytheon, Pratt & Whitney) or similar complex manufacturing environments

Skills:

• Experience creating delivery schedules (LOBs), program updates, and presentations
• Strong analytical and problem-solving skills with the ability to interpret data and support decision-making
• Experience working within ERP/MRP systems supporting contract review, order management, and RMA processes
• Results-oriented with strong customer service focus
• Strong planning, organization, and teamwork skills
• Proficiency in Microsoft Excel, Project, and other office tools (including use of formulas and tables)
• Effective communication skills, both written and verbal
• Ability to manage multiple priorities and collaborate across functions

Preferred Qualifications

• PMP Certification (Program Management Institute)
• Experience supporting complex aerospace programs or customer accounts

Some of our competitive benefits package includes:

• Medical, dental, and vision insurance
• Paid vacation for newly hired employees
• 401(k) plan that includes employer matching funds.
• Life insurance and disability coverage

Benefits:

*At Rubbercraft, we recognize how important your career and benefits are to you and your family. We offer a full suite of benefits, including medical, dental, vision, short and long-term disability coverage, accident insurance, critical illness insurance, basic and supplemental life insurance, employee assistance plan, retirement savings and matching, and other developmental opportunities. We are committed to supporting the way you live and work.*

*RCC is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status. Applicants requiring reasonable accommodation to complete the application process may contact Human Resources.*

*This position requires access to information subject to the International Traffic in Arms Regulations (ITAR). Employment is contingent upon the applicant being a “U.S. person” as defined by ITAR (22 CFR §120.15), which includes U.S. citizens, lawful permanent residents, refugees, or asylees, as required by U.S. export control laws.*