Principal Data Scientist

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do.

Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults.

Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

At SCAN, we believe scale should strengthen—not dilute—our mission. We are building the future of care for older adults, grounded in purpose, accountability, and respect for the people and communities we serve.

The Job

The Sr. Staff Data Scientist, Member Experience at SCAN serves as a strategic analytics leader, driving enterprise-wide adoption of advanced data science capabilities to elevate the member experience and inform critical business decisions. This role provides technical and thought leadership across sophisticated analytics domains—including natural language processing (NLP), predictive modeling, and machine learning—while overseeing the end-to-end design, development, and deployment of scalable data science solutions. Acting as a trusted advisor to executive, business, and IT stakeholders, the Sr. Staff Data Scientist translates complex consumer insights into actionable strategies, establishes best practices and governance for advanced analytics, and mentors data science talent across the organization. Through this leadership, the role ensures analytics initiatives are tightly aligned with SCAN’s mission to improve the quality of life for seniors and deliver measurable, data-driven impact.

You Will

• Develop Advanced Analytics Solutions: Design and implement advanced analytics solutions, including machine learning, deep learning, NLP techniques and Gen AI, to analyze structured and unstructured data.
• Data Cleaning and Processing: Clean, process, and identify areas of improvement for data sets of structured and unstructured data such as call audio, call transcripts and free form texts.
• Integrate Diverse Data Sources: Connect structured and unstructured data across the organization quickly to provide time-sensitive data insights from various sources including operational, prospect, call center, core admin, provider, VOC, clinical, and external data.
• Perform Statistical Analysis: Conduct statistical analysis to build AI tools and automate processes using data science algorithms such as regression analysis and supervised machine learning techniques.
• Collaborate with Leadership and Cross-functional Teams: Maintain ongoing communication with senior leadership (Directors and above) to deliver insights in accessible, business-friendly language. Identify opportunities to integrate ML/AI capabilities by asking relevant insightful questions to drive business goals.
• ML Design Acumen: Develop Technical Design documents that align with business goals and facilitate discussions to manage scope and translate technical concepts into layman's terms, ensuring alignment with business goals.
• Deliver Visualizations: Create and deliver visualizations of relevant analyses to support business understanding and decision-making.
• Create and Enhance Reporting Systems: Provide consultation on the design, testing, and enhancement of reporting systems to ensure accurate and actionable data insights.
• Team Leadership: Provide guidance to junior Data Scientists and ensure delivery is following the assigned priorities and industry best practices.
• Expertise in Cloud and State-of-the-Art (SOTA) Technologies: Proficient in developing and deploying advanced models on the Azure AI Cloud Platform and Databricks, leveraging the latest SOTA models and Generative AI services.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Your Qualifications

• Bachelor’s Degree required
• Graduate or Advanced Degree or equivalent experience preferred
• 7+ years of experience in analytics and machine learning or graduate degree covering the same topics.
• 5+ years of experience in Advanced SQL
• 4+ years of experience in large-scale data processing framework such as Spark in Databricks.
• 3+ years of experience in Azure and relevant ML/AI services.
• 2+ years of experience in building Gen AI Solutions using LLM Construct.
• 2+ years of experience in building Recommendations Engine.
• 2+ years of working with healthcare data preferred.
• Technical expertise - Advanced analytical skills
• Problem Solving - Advanced problem-solving skills
• Communication - Advanced communication and interpersonal skills
• Familiar with Microsoft Azure Cloud and Databricks preferred
• Ability to develop analyses and models independently
• Ability to create Technical Design, Testing Scripts
• Ability to document processes and analyses for reference/re-use
• Demonstrated understanding in the areas of big data, analytics infrastructure, cloud computing, data management, customer experience (CX) from a business analyst perspective
• Seeks and participates in development opportunities above and beyond required training
• Strong organizational and time management skills

What's in it for you?

• Base Salary Range: $147,900 to $214,030 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

#LI-JB1 #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

*The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)*