** Urgent **Technical Product Owner| US Only| Twilio| Call centre | Health care domain| 12+ Years
Role summary
Senzcraft seeks a seasoned Technical Product Owner with 12+ years of experience to support a leading Healthcare client in New York. This remote role requires strong Twilio voice/call center expertise, a data-driven mindset with SQL proficiency, and a deep understanding of the healthcare domain. The ideal candidate will own product requirements for Twilio-based contact center solutions, translate business needs into user stories, manage backlogs in an Agile environment, and leverage data analysis for product decisions. This is a hands-on role focused on real-time communication systems and high-scale customer interactions.
About Senzcraft:
Founded by IIM Bangalore and IEST Shibpur Alumni, Senzcraft is a hyper-automation company. Senzcraft vision is to Radically Simplify Today's Work. And Design Business Process for the Future. Using intelligent process automation technologies.
We have a suite of SaaS products and services, partnering with automation product companies.
Please visit our website - https://www.senzcraft.com for more details
- Our AI Operations SaaS platform – https://MagicOps.ai
- Senzcraft on linkedin -> https://www.linkedin.com/company/senzcraft
Senzcraft is awarded by Analytics India Magazine in it’s report “State of AI in India” as a “Niche AI startup”. Senzcraft is also recognized by NY based SSON as a top hyper-automation solutions provider.
Job Description:
Senzcraft
is looking for a Seasoned Technical Product Owner (12+ years) to support a leading Healthcare client based in
Newyork
. This role is ideal for someone with strong Twilio voice/call center experience and a solid data-driven mindset (SQL).
This is not a typical PO role — you’ll be working on real-time communication systems, high-scale customer interactions, and data-backed decision making.
Key Responsibilities
- Own and drive
product requirements
for Twilio-based inbound voice/contact center solutions
- Translate complex business needs into
well-defined user stories with clear acceptance criteria
- Collaborate with cross-functional teams in an
Agile environment
- Work closely with stakeholders to
prioritize backlog and manage expectations
- Leverage
SQL and data analysis
to support product decisions and performance improvements
- Ensure seamless execution of
end-to-end product lifecycle
Must have skills:
- Strong experience with
Twilio (Inbound Voice / IVR / Contact Center)
- Hands-on expertise in
SQL and data analysis
- Proven experience in
Agile methodologies, backlog management, and user story creation
- Excellent
stakeholder management and communication skills
- Healthcare domain experience (Mandatory)
- Work Authorization: GC / USC (Mandatory)
📍
Location:
United States (Remote)
💼
Experience:
12+ Years