Software Engineer + Customer Success
Role summary
This role is a hybrid technical software engineer and customer success position focused on the semiconductor industry, specifically AI for EDA. The engineer will be the first line of response for customer issues, requiring a strong understanding of the technical stack to resolve problems and escalate complex cases. Responsibilities include writing production code in Python/C++, synthesizing user feedback into product improvements, and contributing to the transformation of chip building processes. The ideal candidate is passionate about chips and AI, experienced in ASIC design with SystemVerilog and EDA tools, and proficient in shipping high-quality code quickly. Basic knowledge of statistics and AI/ML methods is also required.
We’re looking for a key engineer that wants to be the first line of response with our customers. This is a technical software role that requires both customer support acumen and technical ability across VLSI/software development.
Who You Are
You want to be the first line of response with customers.
You want to bridge the gap between customer support and software development, and you’re excited to do both.
You move fast – by being resourceful, a self-starter, and caring intensely about the quality of your work.
You want to work at a scrappy startup that sets and meets aggressive goals.
You want to own/drive core product and write/ship code every day.
You are excited about transforming the way chips are built by the entire chip industry.
If this sounds like you, please apply to join the team!
What You’ll Do
- Manage our customer-facing issues and be the first line of response
- Maintain a strong understanding of our technical stack so you can resolve low-hanging customer issues
- Forward more complicated requests and issues to the engineering team with the right context
- Write code (Python/C++) that ships to Fortune 500s and chip unicorns
- Synthesize user feedback into product updates/features
Minimum Requirements
- Passionate and excited about chips and AI for EDA
- Experienced with designing ASICs using SystemVerilog and synthesis/verification tools (open-source and/or commercial)
- Experienced with common front-end EDA tools
- Good at writing/shipping high-quality code (Python/C++) quickly
- Basic knowledge of statistics & AI/ML methods
- Resilient, data-driven, and works from first principles
Ideal Requirements
- 1+ tapeouts (ideally on advanced technology nodes)
- Contributor to open-source EDA/chip efforts
- Significant experience with PPA optimization and/or functional correctness convergence
Benefits
- Generous salary and equity package
- Full health/vision/dental/401k benefits
- Team meals
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Apply to chat with the founders about the details!