Soff Verified
AI-Native Chief of Staff
San Francisco, California, United StatesOnsiteFull TimeChief / Executive$100–$160 /hrPosted 2 months agoHidden Gem · YC Startup
Role summary
Soff is seeking an AI-Native Chief of Staff to work directly with the founder, driving high-priority initiatives across customer success, operations, and strategy. This role acts as the connective tissue between functions, ensuring smooth scaling. Responsibilities include owning cross-functional execution, leading customer success operations, refining internal processes, analyzing data for insights, managing special projects, and communicating customer feedback. The ideal candidate possesses a product and technical orientation, strong organizational skills, and a proactive, customer-obsessed mindset. This is a remote, full-time position within the AI technology sector.
**About Soff**
Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision.
Starting with Sales.
Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company.
**About the Role**
You will join our team as Chief of Staff. You'll work directly with the founder to drive the highest-priority initiatives across the company — from customer success to operations to strategy. You'll be the connective tissue between every function, ensuring nothing falls through the cracks as we scale.
**What you'll do**
* Own cross-functional execution: coordinate between engineering, sales, and customers to ensure priorities are aligned and moving fast
* Serve as the founder's force multiplier — take ownership of critical projects, prepare for key meetings, and drive follow-through on strategic decisions
* Lead customer success operations: oversee onboarding, implementation, and account health for key clients, stepping in directly when needed to ensure white-glove service
* Build and refine internal processes, workflows, and reporting as the company scales from early customers to broader market adoption
* Analyze customer and business data to surface insights, identify bottlenecks, and recommend priorities to the leadership team
* Own special projects end-to-end: offsites, tradeshows, partnership announcements, case studies, hiring coordination, and whatever else the business needs
* Communicate customer feedback and field intelligence to product and engineering in a structured, prioritized way
* Champion a culture of customer obsession and operational excellence across the team
* Fill gaps — do whatever it takes to help Soff and our customers succeed, even when it doesn't fit neatly into a job description
**What we want**
* **Anything it takes mentality.** Together, we do what it takes to make our customers happy.
* **Sweats the details.** You pay attention to small things, and follow processes to deliver consistent experiences
* **Growth mindset**, constantly looking for ways to improve
* **Service orientation**. You care deeply about making customers happy, and feel pain when they don’t
* **Professional, warm communicator**. You’re the face of the company. In both writing and verbally, you show up warm and competent
* **Extremely organized**. You have a natural ability to juggle a lot of competing considerations.
* **Thrives in ambiguity**. We’re a startup. Many things change, pretty dramatically, very quickly
* **Product and technical orientation.** You’re not a coder, but you learn the product in and out, and you have a technical aptitude that allows you to communicate effectively with product and engineering
**Why Join Soff?**
* **We're growing massively** and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.)
* **Ownership & Autonomy** - Take full ownership of projects and ship fast.
* **Top-Tier Compensation** - Competitive salary + equity in a high-growth startup.
* **Comprehensive Benefits** - Healthcare, dental, vision coverage.
* **Work With the Best** - Join a world-class team of engineers and builders.
If you've read until here, send me an email with your favorite song 😊
Soff is the AI agent workforce for the physical world. We bridge the gap between data intelligence and industrial execution. By deploying a specialized workforce of AI agents orchestrated by a central intelligence, we give enterprises the power to automate mission-critical tasks with absolute precision.
Starting with Sales.
Soff evolves with every transaction, turning operational friction into a competitive edge so sales teams stop firefighting and start growing the company.
**About the Role**
You will join our team as Chief of Staff. You'll work directly with the founder to drive the highest-priority initiatives across the company — from customer success to operations to strategy. You'll be the connective tissue between every function, ensuring nothing falls through the cracks as we scale.
**What you'll do**
* Own cross-functional execution: coordinate between engineering, sales, and customers to ensure priorities are aligned and moving fast
* Serve as the founder's force multiplier — take ownership of critical projects, prepare for key meetings, and drive follow-through on strategic decisions
* Lead customer success operations: oversee onboarding, implementation, and account health for key clients, stepping in directly when needed to ensure white-glove service
* Build and refine internal processes, workflows, and reporting as the company scales from early customers to broader market adoption
* Analyze customer and business data to surface insights, identify bottlenecks, and recommend priorities to the leadership team
* Own special projects end-to-end: offsites, tradeshows, partnership announcements, case studies, hiring coordination, and whatever else the business needs
* Communicate customer feedback and field intelligence to product and engineering in a structured, prioritized way
* Champion a culture of customer obsession and operational excellence across the team
* Fill gaps — do whatever it takes to help Soff and our customers succeed, even when it doesn't fit neatly into a job description
**What we want**
* **Anything it takes mentality.** Together, we do what it takes to make our customers happy.
* **Sweats the details.** You pay attention to small things, and follow processes to deliver consistent experiences
* **Growth mindset**, constantly looking for ways to improve
* **Service orientation**. You care deeply about making customers happy, and feel pain when they don’t
* **Professional, warm communicator**. You’re the face of the company. In both writing and verbally, you show up warm and competent
* **Extremely organized**. You have a natural ability to juggle a lot of competing considerations.
* **Thrives in ambiguity**. We’re a startup. Many things change, pretty dramatically, very quickly
* **Product and technical orientation.** You’re not a coder, but you learn the product in and out, and you have a technical aptitude that allows you to communicate effectively with product and engineering
**Why Join Soff?**
* **We're growing massively** and are backed by Silicon Valley's best investors (Y Combinator, General Catalyst, etc.)
* **Ownership & Autonomy** - Take full ownership of projects and ship fast.
* **Top-Tier Compensation** - Competitive salary + equity in a high-growth startup.
* **Comprehensive Benefits** - Healthcare, dental, vision coverage.
* **Work With the Best** - Join a world-class team of engineers and builders.
If you've read until here, send me an email with your favorite song 😊