Associate Site Reliability Engineer (SRE)

About SoftPro
SoftPro is the nation’s leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.
Why Join SoftPro?

We believe in taking care of our people and fostering a culture of excellence. Here’s what we offer:

Comprehensive Benefits: Medical, dental, vision, disability, and more

Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan

Generous Paid Time Off: vacation, holidays, and parental leave

Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ

Award-Winning Culture

SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal—an honor we’ve earned 13 times since 2012!

If these values resonate with you, we’d love to have you on our team!

What are we looking for?

SoftPro is seeking an enthusiastic and motivated Associate Site Reliability Engineer (SRE) to join our Cloud Operations Team in our Raleigh, NC office or as a remote employee for a candidate with an appropriate amount of skillset and experience. This team supports our solutions using the latest Microsoft technologies and hosting services including Microsoft Azure, encouraging your design input and creativity. The ideal candidate will develop foundational knowledge of the platforms that run our solutions. This position will contribute to ensuring our SLA's are met through the engineering solutions the team develops.

What will I do as an Associate Site Reliability Engineer at SoftPro?

• Assist in producing and refining observability metrics associated with our platforms and the user experience.
• Support the refinement of service level indicators and monitoring capabilities with the goal of proactively identifying and resolving issues.
• Participate in the development of operational systems and solutions to include performance, application health, and scalability for cloud-based environments.
• Assist in maintaining Infrastructure as Code used to build alerting and configure monitoring systems.
• Support the maintenance of CI/CD automation pipelines for the services and systems we provide.
• Demonstrate technical curiosity through your drive to understand services leveraged in depth.
• Collaborate with product development and engineering teams in support of organizational goals.
• Assist with incident response; help triage production issues in our software products including the underlying Cloud Infrastructure & service providers.
• Support system reporting and monitoring needs as defined by the team.
• Actively participate in team activities (standups, backlog refinements, blameless postmortems, product demonstrations / reviews).
• Share your passion for problem solving and continuous improvement with the team.

What will I need to be successful as an Associate SRE at SoftPro?

Required Technical Skills:

• Infrastructure as Code: Basic understanding of provisioning Cloud Infrastructure and services using Infrastructure as Code tools; exposure to Terraform and/or Ansible is a plus.
• Automation: Foundational skills in task automation leveraging scripting languages such as PowerShell or Bash; familiarity with CI/CD concepts and tools.
• Operating Systems: Working knowledge of Linux/Unix command line and Windows Server OS environments.
• Familiarity with containerization concepts and technologies such as Docker and/or Kubernetes.
• Ability to manage work via ticketing systems and source control (for example: Jira / DevOps / Git Repos).
• Exposure to application performance monitoring & alerting platforms/systems (for example – Azure Monitor, Application Insights, or similar tools).
• Databases: Basic familiarity with structured and/or document database technologies (MS SQL Server, MySQL, MongoDB / Azure CosmosDB).
• Foundational understanding of cloud platforms, particularly Microsoft Azure IaaS & PaaS resources.

Required Soft Skills:

• Collaboration & Teamwork: Strong customer service skills and ability to work effectively in a team environment with developers and operations teams.
• Communication: Ability to clearly communicate technical information to both technical and non-technical audiences.
• Incident Support: Ability to remain calm and focused when assisting during system outages or impactful events.
• Able to adapt to the constantly changing landscape of technologies, systems, and environments.
• Self-driven learner - must exhibit logical & analytical thinking skills as well as strong attention to detail.

Desired Skills

• Basic awareness of industry standard authentication protocols such as OpenID Connect (OIDC) and OAuth 2.0.
• Exposure to networking concepts such as the OSI model and cloud network infrastructure.
• Familiarity with SDLC concepts and software development fundamentals.
• Any relevant academic, internship, professional project experience in a cloud or operations environment.

Why You’ll Love Working Here

• Be part of a supportive, fun team that values innovation and collaboration.
• Enjoy opportunities for professional growth and continuous learning.
• Make a real difference by helping customers succeed with tools that power the real estate industry.

Ready to Make an Impact?
Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!
Join Us and Live Our Core Values
At SoftPro, our success is built on the principles we live every day:

• Deliver AMAZING Customer Service
• Be an AWESOME Teammate
• Adopt a Sense of Urgency
• Innovate to be Efficient
• Produce Quality Work
• Take Initiative
• Go the Extra Mile

Equal Opportunity Employer
FNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information, or any other characteristic protected by applicable law.