Site Reliability Engineer

Job Title: Site Reliability Engineer

Location: Houston, Texas, United States

Type: Full Time

Our Client is seeking a skilled and proactive Site Reliability Engineer (SRE) to strengthen their platform reliability, optimize support processes, and drive continuous improvement across their technology ecosystem.

This is a hybrid position requiring an on-site presence 3 to 4 days per week. Please note that the number of days on-site can increase based on business needs.

What You’ll Do

• Develop and enhance the end‑to‑end process for managing support issues—from intake to resolution—working closely with senior team members.
• Participate in and occasionally lead strategic initiatives focused on improving the flexibility, scalability, and long‑term sustainability of core products.
• Collaborate with cross‑functional teams including Level 1 Support, Engineering, DevOps, and customer stakeholders to drive operational improvements.
• Work closely with offshore SRE teams as well as global support management.
• Conduct thorough root cause analyses for critical incidents to reduce recurring issues and strengthen system stability.
• Maintain strong knowledge of the system architecture, application ecosystem, and integrations; partner with platform teams to enhance monitoring and alerting.
• Support technology evaluations, process improvements, compliance alignment, and strategic planning under the direction of the SRE Manager.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering, or related field; equivalent practical experience is also welcomed.
• 3+ years in a technical operations or support-focused role.
• 3+ years working with enterprise cloud environments.
• Ability to work extended or off-cycle hours and participate in a 24/7 on‑call rotation.

Preferred Qualifications

• 5+ years of technical operations or support experience.
• Experience with AWS cloud services.
• Familiarity with APM tools such as Datadog, New Relic, Nagios, or Splunk.
• Background in agile development environments.