Data Analyst

### Who you are
- If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we would love to hear from you
- You are strong with SQL and are able to effectively query data across many sources
- You have 3+ years of working experience working with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.)
- Strong analytical skills and a keen eye for detail
- You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
- You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience
- You are humble, highly motivated, and thrive in fast-paced environments
- You have a passion for successfully navigating ambiguous problem areas and learning new approaches
- Prior experience with R is nice to have
- Prior experience with dbt is nice to have
- You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
- Ability to travel periodically (<25%)
- Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply

### What the job involves
- We are looking for a customer-centric and detail-oriented Data Analyst II to join the Customer Reporting team. Reporting to the Director of Data Science and partnering with Product and Customer Success, you will be responsible for delivering custom and standard reporting that demonstrates the impact of Spring Health to its customers
- You will collaborate closely with Customer Success and Subject Matter Experts to refine Spring’s storytelling strategy and data artifacts. This role is expected to support a combination of ad hoc requests and dashboard development
- Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about Spring Health’s impact
- Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs
- Developing a deep understanding of our products and how we tell the story of their impact to customers
- Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting
- Surface opportunities to automate and scale commonly requested reports and data sets
- Become an expert working with our data stack including Snowflake, Looker, dbt, and Hex
- What success looks like:
- Customers and internal stakeholders are highly satisfied with the quality of work produced
- Customers and internal stakeholders trust the data provided to them; reports and data sets are reviewed for data consistency and data quality
- Requests are completed in a timely manner while still prioritizing a high standard of quality
- Bring ideas forward that can reduce the amount of time spent manually pulling data to inform decisions
- Dashboards and analyses deliver ongoing value to stakeholders

### Benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes