Product Manager- AI

Sprinklr is seeking a dynamic and customer-obsessed Senior Product Manager to help drive adoption and value realization across our core product suite. In this highly strategic role, you’ll be embedded with field teams and customers, shaping product strategy through direct engagement, solution design, and enablement. You’ll be the bridge between Sprinklr’s innovation engine and the real-world challenges our customers face—ensuring our products deliver measurable impact.

What You’ll Do:

*Accelerate Product Adoption*

• Lead solution-driven engagements that help customers unlock the full potential of Sprinklr’s platform
• Tailor product capabilities to specific customer goals through workshops, QBRs, and roadmap sessions
• Drive in-person and virtual engagements to align business outcomes with product value.
• Guide customers in adopting emerging AI and AI agent-driven workflows to increase efficiency, insights, and impact

*Strengthen Strategic Field Alignment*

• Partner with sales and customer success teams to support pre- and post-sales conversations
• Deliver enablement programs that help field teams position Sprinklr’s value across industries
• Act as a product ambassador in high-touch customer interactions
• Equip field teams with practical use cases and messaging to confidently articulate the value of AI-driven features and automation

*Collaborate with larger product team & AI team*

• Serve as the eyes and ears of the product organization in the field—bringing structured customer feedback, validation insights, and real-world use cases back to product teams
• Synthesize feedback from customers, sales, and success teams to identify patterns that influence roadmap priorities and feature enhancements
• Partner closely with the broader product organization to empower field teams with clear guidance, positioning, and enablement around AI and agent-based innovations
• Support early feature validation, beta programs, and adoption pilots to ensure new capabilities resonate with customer needs

*Drive Market Feedback & Innovation*

• Identify adoption gaps and provide actionable insights to influence the product roadmap
• Educate clients on new features and upcoming releases to drive deeper usage
• Capture emerging trends and customer needs to inform future product development
• Translate field insights into innovation opportunities that accelerate product-market fit

Who You Are:

• Deep understanding of customer challenges across industries like marketing, CX, digital transformation, and AI adoption
• 5+ years of experience in product management, solutions consulting, or customer-facing product roles, including 2+ years working on AI/ML-powered, automation, or agent-driven products
• Proven experience translating customer and field needs into validated product feedback, feature direction, and adoption opportunities in close partnership with larger product teams
• Exceptional communication and stakeholder management skills, especially in executive-level customer and field engagements
• Practical experience working with AI platforms, tools, and automation frameworks is a plus
• Demonstrated success driving pilots, adoption, or transformation programs that connect product capabilities to measurable customer outcomes
• Strong track record of working across customers, sales, success, and product teams to synthesize feedback, validate use cases, and strengthen field readiness for new AI capabilities

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.